Recent Water Damage Posts

Burst Sprinkler Line in Office Building

1/6/2023 (Permalink)

This flooded office building was caused by a frozen and then burst sprinkler line. This flooded office building was caused by a frozen and then burst sprinkler line during our December 2022/January 2023 winter freeze event.

During our recent major freeze, commercial properties were calling on us to come in and cleanup after burst sprinkler lines and pipe lines. A sprinkler line break in the foyer of this office caused the entire office to flood.

SERVPRO of Jackson and DeKalb Counties was called in to clean up the aftermath! With plastic ductwork set up throughout the office, we got the building tried and out back to 'pre-disaster event condition'.

How to Get Rid of Water Mold in Your Pool

6/21/2022 (Permalink)

blue pool water with SERVPRO logo over the top blue pool water with SERVPRO logo over the top

How to Get Rid of Water Mold in Your Pool

 Does your pool have white tissue paper-like residue floating on the surface? Is it accompanied by pink slime around the pool’s waterline? It sounds like you have a mold problem in your pool. Fortunately, this is a fixable issue, and you can also prevent pool molding in the future.

White Water Mold & Pink Slime?

White water mold is a type of fungus. Although there is a low chance of getting sick from water mold, it isn’t something you want to have in your pool.

You’ve probably seen pink slime in bathrooms. The formal name for the slime is serraita marcescens. It’s an airborne bacteria that feeds on minerals and fatty deposits in soap and shampoos. It can be hazardous as it causes illness. If recognized, it is vital to rid your pool of this bacteria.

How To Clean

White water mold or pink smile can occur in your pool when the water isn’t correctly balanced, or your pool is simply not clean. Cleaning your pool should be a consistent task to prevent these molds and bacteria from growing and spreading. Here are a few tips on how to clean your pool from bacteria:

Clean The Filter

If there is white water mold in your pool, it is most likely in your filter too. Thoroughly clean your pool’s filter to be reused later; the cleanliness of your pool won't be as effective with a mold-infested filter.

Balance The Water

It is essential to balance the PH of the water in your pool. A PH of 7.4-7.6 is ideal for the pool water.

Chlorine Shock Pool

A regular dosage of chlorine will not be effective in this type of situation. Add 3-4 pounds of calcium hypochlorite per 10,0000 gallons to shock your pool from the bacteria correctly.

If you find mold in your pool, it could be helpful to hire professional help. At SERVPRO, our trained technicians can clean your pool from mold and bacteria.

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience fire, water, or mold damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

My fridge is leaking!

6/13/2022 (Permalink)

stainless steel fridge with the right side open and empty stainless steel fridge with the right side open and empty in the middle of wooden cabinets with the SERVPRO logo over the top

My fridge is leaking!

One day you come in and there’s a puddle in front of the fridge. You clean it thinking the kids dropped some ice or something, then tomorrow there’s a new puddle. At this point you’re frustrated. Then the third day you know it’s not the kids, it’s the fridge. Right now with gas prices and everything else high you decide to just clean it up as you find it. The real issue is the damage that water is causing to your flooring, especially as it sits.

According to Forbes

According to Forbes, home improvement section Fridge leaks come from leaky water supply lines and/or inlet valves. They also suggest that you should check your water supply line if you notice poor ice making or a poor flow with your water dispenser. 

If that water issue remains you might have to take that flooring up, clean and dry it, and replace that flooring which could be a lot more expensive than getting your fridge repaired.

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience water damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

The kids are on summer break, my toilet is overflowing…HELP!

6/12/2022 (Permalink)

White toilet with the seat up in a dark bathroom White toilet with the seat up in a dark bathroom with the SERVPRO logo over the top of it

The kids are on summer break, my toilet is overflowing…HELP!

Let’s be honest, we love the kids but do the kids love us? When we get home after a long day of work, and one of the toilets is clogged up for the thousandth time it seems like they can’t possibly love us. Maybe we need to sign them up for summer camp instead of letting their older siblings watch them. Either way, our toilets are overflowing and we need help!

According to Google

According to Google, the most common cause of toilets overflowing is a clogged toilet bowl. That means that thick toilet paper that helps our tushies isn’t helping our pockets. What if it isn’t the thick toilet paper… Maybe it’s those “flushable wipes”, that really shouldn't be flushed. Either way when your toilet overflows water (dirty/contaminated water) hits your bathroom floor and can possibly still be under that tile or flooring if it isn’t properly cleaned up.

Let SERVPRO help!

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience water damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

How To Save Your Water-Damaged Wood Floor?

2/13/2022 (Permalink)

wood floors with visible water on them wood floors with visible water on them with the SERVPRO logo over top the photo

Wood flooring is many things – trendy, durable, and beautiful – but unfortunately, it’s not resistant to water damage.  A water hazard can strike your home anytime. Hence, it is in your best interest to learn how to save your water-damaged wood floor.  Wondering how you can do just that? By understanding and implementing the following tips: 

? Property Inspection And Damage Assessment 

Your first task is to survey the property to find the water source and stop it before beginning with the restoration process. 

You should also conduct an assessment to determine the extent of the damage and whether the flooring is salvageable or needs replacement. 

If you have laminate flooring, which is more susceptible to water damage than hardwood, you will most likely have to replace the damaged flooring. 

? Remove Surface Water 

The next step is to remove the surface water. While you can use mops or old rags, a shop vacuum would probably be most effective in getting all the water out. 

In addition, remove any wet rugs, carpets, etc., from the area to prevent further damage. 

? Clean The Floor 

Mild detergent with a compatible disinfectant mixed in clean water is the best combination to scrub your floors clean – without making a dent in your pocket. 

However, do not pour the mixture on the floor as that will only worsen the problem. Instead, begin with a few drops and use a stiff brush to scrub the surface thoroughly. 

? Treat The Moldy Areas 

If the flooring shows any signs of mold growth, treat it with TSP (trisodium phosphate) or TSP substitute mixed with water. Keep scrubbing until the mold and discoloration are cleared. 

If the mold affected area is too large, it would be best to call in professionals to help with the problem. ? Dry The Floor

When drying the floor, be sure to do it slowly and naturally, as drying it too quickly may weaken it and cause it to crack. Directly applying heat is also highly discouraged! 

Instead, fans, heaters, and natural airflow through open windows and doors might be a better alternative. ? Sand The Floor 

It is possible that after drying the floor, you may notice cupping. This is when some floorboards are either bent upwards or downwards. 

Sanding with a drum or an orbital sander can help restore minor cupping, but in case of extensive damage, you’ll have to face-nail the floorboards back down. 

Get Professional Help To Save Your Wooden Floors 

While we have listed the essential steps to save water-damaged floors at home, the process can get a little out of hand sometimes. 

Therefore, we encourage getting experienced professionals on board to deal with extensive wood damage. Reach out to the experts at SERVPRO to manage the wood restoration process like a, well, pro. 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for years 2017 and 2018!

How To Prevent Flooding In Your Basement? 

2/13/2022 (Permalink)

basement stairs that lead to a flooded basement basement stairs that lead to a flooded basement with a black chair floating and a full white clothes basket floating. SERVPRO logo over the photo

A basement is a homeowner’s haven. After all, it is usually where the gym, theatre, and game room are. Or, if nothing else, it is probably a storage area for all the memorable items you so cherish. This is exactly why the thought of your basement flooding can leave you in a flurry of panic. Whether the water flows in through the walls, breaks through the floor’s foundation, or is a result of a mighty storm, you need to act – fast. Here’s how you can prevent flooding in your basement: 

? Unclog The Gutters 

The purpose of the gutters is to accumulate water and prevent it from entering your home. 

However, if they’re already full of leaves, branches, debris, or other solids, they can’t perform their function well. Or at all. 

Unclog the gutters, and the water will accumulate within them to be redirected away from the home and certainly not in your basement. 

? Position The Downspouts Correctly 

Since we’re talking about gutters, the next logical step is obviously the downspouts. 

To prevent flooded basements, you need to ensure the water does not drip close to the foundation of your home. For this, use extended downspouts that drain the water at least 3 feet away from your home’s foundation. 

Use troughs or durable extensions to serve the purpose. 

? Ensure Adequate Ground Grading 

This step is crucial. 

Often basements flood due to the wrong leveling of the ground. Remember, the ground is supposed to be sloped away from your home to avoid water draining into the foundation. 

Check the grading of your home. If inadequate, begin the re-grading process immediately, especially before the arrival of the monsoon. 

? Seal The Basement 

Sometimes water comes into the basement from a place least expected – the walls. Yes, let that sink in (or don’t; after all, sinking is what we’re trying to prevent here). 

The seepage can be due to cracks in the foundation. Seal them with caulk or weatherstrip. Or, in case of wide, deep cracks, hire an expert for the task.

? Install A Sump Pump 

Water is uncontrollable. Despite implementing all the above changes, sometimes it simply finds a way into your basement. 

For such situations, you need a Plan B: A Sump Pump. 

Consider the pump as a backup water suction pump. In case water begins accumulating in your basement, simply use the device to pump the excess water outside. 

Takeaway 

A flooded basement can send even the most confident homeowners in a state of helplessness. 

But if you follow the above-mentioned tips, then you’ve got nothing to worry about. 

Or, if the task seems too complex for a DIY, let SERVPRO, the #1 choice in the cleanup and restoration industry, help you out. 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for years 2017 and 2018!

What To Do If Your Water Heater Is Leaking?

2/8/2022 (Permalink)

Brick wall fading with a blue pipe and water spot with orange top Brick wall fading with a blue pipe and water spot with orange top with SERVPRO logo over the photo

If your water heater decides to spring a leak, then the safest thing you can do is immediately get in touch with the professionals specializing in water damage repair and restoration. 

However, before the help arrives, you can’t just let the water flood the property, right? After all, that can severely damage your property and adversely impact the wellbeing of people in it. 

Here are three steps you can take right away if your water heater is leaking:

1. Cut Off The Power Supply Right Away 

Switching off the power supply should be your first response. 

As long as the power stays on, it poses a serious safety risk. The hot water spraying out of the heater can potentially burn or scald your skin. If you have an electric water heater, then you also run the risk of electrocution. 

So, be very careful not to injure yourself as you try to cut off the power supply. If you cannot reach the switch, seal off the area as best as you can to avoid the leaking water spilling over into other areas and wait for the repair team. 

For gas water heaters, simply turn down the dial to the closed position.

2. Carefully Search For The Leakage Point 

If you managed to cut the power off, your next step is to search for the leakage point. 

You might need a flashlight to locate the damaged point if the leak is minor. Inspect the pipes and the valves to see if you can find water dripping from a busted pipe or a loose connection. 

In some cases, the cause might be a malfunctioning valve. If water keeps dripping after you close the valve, then ask the repair team to install a new one. 

3. Shut Off The Water Supply 

Finally, turn off the water supply to contain the spill before the leak turns into a puddle and water starts flowing everywhere. 

The water supply button or dial is usually located somewhere above the heater. Once you locate the dial, shut off the water supply so that water stops gushing everywhere. It might be tricky to do it if the damage is too extensive and you cannot reach the dial. In that case, switch off the main water supply for the entire house. 

At this point, we recommend that you reach out to experts to handle the repair process. 

Parting Thoughts 

Bad times don’t come calling, do they? That’s why it’s in your best interest to always remain prepared. 

Wondering how you can do just that? By having SERVPRO’s number on speed dial. 

From the water, fire, and mold damage to restoration, cleaning, and construction services, we specialize in them all.

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for years 2017 and 2018!

Flood Water Damage Overview

6/28/2021 (Permalink)

Kitchen flooded with brown water several things floating Whitewall kitchen flooded with brown water several things floating including a chair with things on the table encounter still in order.

Many have no clue how quickly is absorbed throughout your home or business during a flood. Here’s a timeline to provide more clarity into that type of situation. 

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

If you find your home or business flooded we are here to help! We specialize in water damage restoration, it’s the cornerstone of our business. Thus we have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.  From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 

Dish Washer Flooding Issues

6/28/2021 (Permalink)

Top row of brown and light brown cabinets have a spot to the right of them on the wall with mold The top row of brown and light brown cabinets have an empty cabinet spot to the right of them on the wall is black mold spots

Did you know that your dishwasher will usually drain into the kitchen sink drain or garbage disposal? If these are clogged, the water will not go down the pipes and may back-flow into your dishwasher, causing flooding. When this happens water gets under your dishwasher and into your flooring and cabinets making it hard for you to clean properly. Meaning, yes you may clean the water around it but water may be absorbed into your cabinets and flooring if not dried well this could cause mold issues later on.

Here are the steps recommended to clean and dry cabinets after they’ve been exposed to excessive water.

  1. Remove all items from the cabinet.
  2. Remove excess water pooling inside cabinets. Soak up water with towels and wipe dry the cabinet interior.
  3. Take off cabinet doors. ...
  4. Utilize drying equipment. ...
  5. Reduce humidity. ...
  6. Dry the hidden spaces. ...
  7. Prevent mold contamination.

In the event, you don’t have the proper drying tools give us a call! Using specialized equipment and products, our technicians extract standing water and dry your property quickly and efficiently. We then finish the job with professional-grade cleaning, sanitizing, and deodorizing products for your comfort and safety.

From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We're here to help! Give us a call today at 256-259-4333

Overflowing Toilet Issues

6/28/2021 (Permalink)

A toilet with water over flowing all on the floor A toilet against a dark grey wall overflowing and spilling down the toilet onto the floor with the SERVPRO logo on top of the photo

With it being the summertime many kids are home a bit more than often which might not be the best if your kids are busybodies. We’re not sure if they play in the toilet or if the toilet plays them at this point. What we do know is that nasty toilet water can be a health hazard as it spills in your bathroom. Let’s first look at the reasons why your toilet may overflow:

An overflowing toilet is caused by one of three things: 

  • a clogged or blocked drain that doesn't allow for a proper flush,
  • an improperly adjusted float that allows the tank to overfill or 
  • a blocked vent pipe that replaces the air in the pipe after each flush.

When your toilet overflows you know that it is nasty but what you may not know is that an overflowing sewer or your overflowing toilet in your home or business can also bring with it bacteria that can make people sick. Ailments like leptospirosis, hepatitis A, tetanus, and E Coli can come from such an overflow.

Let the professionals clean it up! Using specialized equipment and products, our technicians extract standing water and dry your property quickly and efficiently. We then finish the job with professional-grade cleaning, sanitizing, and deodorizing products for your comfort and safety. 

From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. Give us a call for all of your water mitigation needs at 256-259-4333.

Did you clean ALL of the water up?

2/18/2021 (Permalink)

wall paper tore back to expose the mold wallpaper is torn back from the wall to expose the mold in the home

When a pipe bursts in your home or business you call a plumber. They come out turn off the water, then fix the broken pipe, and leave. So what about all of the water on your floor, on your clothes, and on your furniture?  You may have frantically began to clean up the water and the mess that the broken pipe has caused. A month or two later there’s a funky smell in that room and area that you can’t seem to get rid of. Turns out that you didn’t clean up all of that water! Now you have rotting drywall and subflooring. So instead of saving money you now have to replace drywall, repaint, get new flooring installed, and more! So we wanted to ask again, did you clean ALL of that water up? No, you didn’t and it’s okay. We’re fire, water, and MOLD specialists.

Any home or commercial property can quickly become infested with mold if a source of water is present. Mold can spread throughout a property in as little as 48 hours. Since mold can produce allergens and irritants, you should call us to inspect your business or home if you suspect you have a mold problem. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation. After we locate the mold our professionals use various containment procedures to prevent the spread of mold. After containing the mold we’ll use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. It may be necessary to remove and dispose of mold-infested porous materials, like drywall and carpeting, to remediate heavy mold growth.We can also clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. Depending on the level of mold damage, drywall, subfloors, and other building materials may have been removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. Give us a call as soon as the emergency happens! 256-259-259-4333

Is the beautiful snow a problem if I’m safe at home?

2/16/2021 (Permalink)

Many see the snow from their window and think of how beautiful it is and maybe even they go outside to play in it. Then there’s others who were leaving work or school when the snow arrived and it’s a problem for them. Well what if you’re the person who’s at home enjoying the snow can it be a problem for you?

Yes! Snow that accumulates on your home or business if heavy enough can put a strain on your roof. It also allows moisture to enter your home which can result in leaks, and mold issues.

How to prepare for snow?

  1. Keep pipes from freezing by turning on every water faucet to a slow drip.
  2. Check that you have sufficient heating fuel for your home and fuel for your generator, if you have one.
  3. If you will be using a fireplace or wood-burning stove, you should have a good supply of dry, seasoned wood.

   4. Have Food & Water:

       Bottled water (at least one gallon per person per day, for at least three days)

       Canned goods, especially cozy, warming foods like soups and stews.

       Snack foods like chips, crackers and cookies in sealed packages.

       Cereal and granola.

When a major storm hits, it may overwhelm local restoration companies. SERVPRO can scale our resources by accessing the equipment and personnel of 1,700 Franchises. We can also access Disaster Recovery Teams that specialize in major storms and catastrophic events. We also have a reconstruction team to do repairs after the mitigation work is completed. From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. Give us a call at 256-259-4333 for any fire, or water emergencies!

How to know if flood water is contaminated?

2/9/2021 (Permalink)

Dirty water waves Brown dirty water waves

If you went to the restroom and went to flush and it overflowed you’re pretty sure that water is contaminated. But what about when a storm comes and flow waters enter your home? How do you know if the water is contaminated or not?

There are signs that can indicate if waters contaminated like

1. If it’s dark or murky.

  1. If it has a foam to it
  2. If it smells, etc

Plus many other factors but let’s keep it simple. Most flood water includes sewage water. Making flood water equivalent to the toilet overflowing water but including everyone's waste including animals. Making floodwater contaminated! Your next question is probably what to do if flood water enters your home or business…

Give us a call! SERVPRO has over 1,700 U.S. and Canadian Franchise locations, strategically positioned to be faster to any size disaster. We also have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. Don’t take on a task like contained water. Let us keep you healthy by handling that job for you! From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 256-259-4333

Are you dreading the rain?

9/24/2020 (Permalink)

water damaged roof with water leaking inside water damaged roof with water leaking inside

People have their own reasons for dreading the rain. So dread it because of the increased probability of wrecks. Others dread the rain because they don't like to get their hair wet. Then some dread it because they have a leaky roof. According to architectmagazine.com Roofs, on average, last only about half of their designed lifetime. Furthermore, 40 percent of all building-related problems are due to water intrusion—and water usually intrudes through roofs.

If you're dreading the rain because of your leaky roof give us a call TODAY! Our highly trained restoration technicians are prepared to respond immediately to water damage at your business or home. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly.

Weather can be unpredictable so being prepared is paramount to ensuring your property or business can return to normal after a disaster. SERVPRO will have your back from beginning to end in any disaster! Give us a call at 256-259-433

Flooding Tips

9/16/2020 (Permalink)

street in alabama flooded on both sides street in alabama with trees on both sides flooded on both sides not able to cross

With Hurricanes back to back this year hitting some of the same areas, we are now experiencing flooding. Many may be new to this situation so your friends at SERVPRO decided to throw out a few tips from READY.GOV that may be helpful for you in your situation.

  • Make a plan for your household, including your pets, so that you and your family know what to do, where to go, and what you will need to protect yourselves from flooding and COVID-19.
  • Build a “Go Kit” of the supplies you will need if you have to quickly evacuate your home.
  • Know types of flood risk in your area. Visit FEMA’s Flood Map Service Center for information.
  • Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts. Sign up for email updates and follow the latest guidelines about coronavirus from the Centers for Disease Control and Prevention (CDC) and your local authorities to prevent the spread of COVID-19.
  • If flash flooding is a risk in your location monitor potential signs, such as heavy rain.
  • Learn and practice evacuation routes, shelter plans, and flash flood response.
    • If you live in a storm surge flooding zone or a mandatory hurricane evacuation zone, make plans to stay with family and friends. Evacuate to shelters only if you are unable to stay with family and friends. Check with local authorities to determine which public shelters are open. Review your previous evacuation plan and consider alternative options to maintain social and physical distancing to prevent the spread of COVID-19.
    • Don’t forget to include your pet in your emergency plan. Remember that some evacuation shelters do not accept pets.

We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly. Weather can be unpredictable so being prepared is paramount to ensuring your property or business can return to normal after a disaster. SERVPRO will have your back from beginning to end in any disaster!

In the event, your home or business suffers 256-259-4333

WE ARE WATER DAMAGE SPECIALISTS!

6/29/2020 (Permalink)

Servpro car outside of a commercial building Green SERVPRO car outside of a commercial building that has train tracks and a graffitied train.

WE ARE WATER DAMAGE SPECIALISTS!

Yea every now and then you may have a small leak or wastewater somewhere and you’d think nothing of it to clean it up. But do you know when you should call a professional? It isn’t always when it’s a ton of water. It can be a repeat leak that causes mold, then you should call us. It could be a toilet that overflows, then you should call us. It could be your hot water heater leaking causing water to get into your man cave, then you should call us. Not only do we clean up the water damage but we make it "Like it never even happened." That means we have a reconstruction team, so if mold gets out of hand we can replace flooring, cabinets, your roof and more! You next question may be why SERVPRO and not a competitor?

SERVPRO is trained, IICRC certified and here to help! The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Even during Covid-19 our team has access to learning programs. All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

We’re professionals, educated, highly-skilled, OPEN 24/7, and ready to make it "Like it never even happened." Give us a call if you find yourself in a nasty situation involving flooding, or mold issues.

Call 256-259-4333 today!

TOLIET OVERFLOWING ISSUES?

6/29/2020 (Permalink)

a clean bathroom with a grey rug and a white toilet a clean bathroom with a grey rug and a white toilet

TOLIET OVERFLOWING ISSUES?

Many of us have a fear of using a toilet at a friends and it overflows. Think about it it’s natural to use it but it’s one of the nastiest parts about being a human. So what if it overflows? Do you just clean it up? How do you clean up something that dirty? Can’t poop if not cleaned properly cause other issues? These are all real questions and the answer is call a professional!

Toilet water is considered “Black Water" and is very unsanitary. It contains harmful bacteria, possibly urine, feces, and other harmful bacterias. This water is usually found during a flood, sewage overflow, or toilet overflow. When it happens to get on your carpet or in the padding it will have to be disposed of and replaced.

SERVPRO has over 1,700 U.S. and Canadian Franchise locations, strategically positioned to be faster to any size disaster. If your home or business is affected by water damage, we can provide an immediate emergency response that helps to prevent secondary damage and mold.

Give us a call today! 256-259-4333

Is your kitchen sink leaking?

6/29/2020 (Permalink)

bottom of a wet cabinet from a leaky pipe bottom of a wet cabinet from a leaky pipe

Is your kitchen sink leaking?

It feels like we’ve all seen it in a movie or either experienced a leaky kitchen sink. Here are a few tips if you find yourself in that situation.

  • Preventative tips
  1. Don’t put oil, fat, or grease down your drain
  2. Keep your drain clean and free from food and other objects. 

Leak tips:

  1. If you find yourself with a leaky sink don’t let the water continue to drain in your cabinet. Use a bucket to catch that water.
  2. If water leaks from the connection where the drain connects to the disposer, tighten the two screws on the drain adapter.
  3. Call a plumber - don’t take on this task alone there are plenty of professionals who can assist with this issue. After the problem is resolved give us a call.

We specialize in water damage restoration, the cornerstone of our business. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. Using specialized equipment and products, our technicians extract standing water and dry your property quickly and efficiently. We then finish the job with professional-grade cleaning, sanitizing, and deodorizing products for your comfort and safety.

Give us a call! 256-259-4333

Water Contamination Catagories

2/21/2020 (Permalink)

dirty brown water dirty brown water

Clean Water is Category 1 water which means it won’t cause people any harm. This means it was clean water like from an ice maker or a dishwasher or something of that sort. That also applies if it spilled on a clean or reasonably surface. NOTE: After 48 hours, a Category 1 can become a Category 2.

"Grey Water" is considered Category 2. This means it could cause humans or pets health challenges because it contains chemicals, mold and or bacteria. Again this could be the water from category one that sat for a while. In this case, our staff would wear personal protection equipment to clean the contaminated area. If you were to allow this water to sit a day or two the bacteria could spreading causing the water to change to category 3.

Category 3. "Black Water" is very unsanitary. It contains harmful bacteria, possibly urine, feces, and other harmful bacterias. This water is usually found during a flood, sewage overflow, or toilet overflow. If It happens to get on your carpet or in the padding it will have to be disposed of and replaced.

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning content using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Do you know the water damage timeline?

2/21/2020 (Permalink)

wall with water damage wall with water damage and holes and brown mold on it

If you’re experiencing water damage you need to know this timeline!

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Are you ready for a wet Spring?

2/20/2020 (Permalink)

gutters full of leaves and ice Gutters full of ice and leaves hanging from a roof by the nail.

One of our number 1 tips is to service your gutters!

Why is cleaning your gutters important?

Clogged gutters can flood your foundation, which can spoil your foundation. If your gutters are blocked or clogged with leaves and things it can also cause interior damage to your ceiling, walls, and floors as well.

Reason 2

Did you know clogged gutters can trap ice, which can add too much weight to your roof? If it gets too heavy it could cause your roof or gutters to collapse unexpectedly.

Wondering if you can use your pressure washer or not to clean your gutters?

A pressure washer won't hurt the gutters if your gutters are secured with screws or new spikes. Try to avoid hitting the gutters too high at an angle or you'll blow the shingles off.

If you do find water inside your home don't worry. Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your Jackson & Dekalb County property. We are certified IICRC https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

More About The Process:

We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly. SERVPRO will have your back from beginning to end in any disaster!

Call Us Today – (256-259-4333) we're open 24/7 365 days a year!

What is Water Damage?

9/30/2019 (Permalink)

Water damage describes various possible losses caused by water intruding where it will allow a destructive processes such as rotting of wood, growth, rusting of steel, de-laminating of materials such as plywood, and many others.

The damage may be imperceptibly slow and minor such as water spots that could eventually destroy a surface, or it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property.

An insurance policy may or may not cover the costs associated with water damage and the process of water damage restoration. While a common cause of residential water damage is often the failure of a sump pump, many homeowner's insurance policies do not cover the associated costs without an addendum which adds to the monthly premium of the policy. Often the verbiage of this addendum is similar to "Sewer and Drain Coverage".

SERVPRO of Jackson and Dekalb is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 256-259-4333

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Jackson and Dekalb

SERVPRO of Jackson and Dekalb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Flooded Basement? SERVPRO Can help!

9/27/2019 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Scottsboro or Ft. Payne basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 256.259.4333

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Jackson and Dekalb Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 256.259.4333

Water Damage Do's and Don'ts

7/26/2019 (Permalink)

When a water damage situation occurs, you may be thinking “What next?” If the water is clean, you are encouraged to follow these guidelines to ensure you are doing all the right things and staying away from the wrong:

Do

  • Shut off the water source if possible
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs
  • Hang furs and leather goods separately at room temperature
  • Remove oriental or other colored rugs from wet carpeting

Don’t

  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if the ceiling is wet.
  • Do not enter areas where ceilings are sagging from retained water.
  • Do not leave books, magazines or other colored items on wet carpeting.

Be sure to call SERVPRO of Jackson and DeKalb Counties at 256-845-4402 if you experience water damage. We’re ready for whatever happens to make it “Like it never even happened.”

Water Damage Specialists

7/16/2019 (Permalink)

When you experience water damage in your home, you look to turn to someone trustworthy. We are proud to inform you that the professionals at SERVPRO of Jackson and DeKalb Counties are your leading water damage experts!

Our professionals study water damage to ensure that when we arrive at your door to serve you, you are in the best hands. Several of our employees are certified water restoration specialists through the Institute of Inspection Cleaning and Restoration Certification, and all of our professionals participate in continuous learning courses and programs.

To remove water, we use a variety of equipment including detection, extraction, air moving, dehumidification and deodorization equipment. Learning how to use this equipment takes time, study and practice. We are committed to keeping our education on this equipment and the process updated. Trust SERVPRO of Jackson and DeKalb Counties with your water damage needs!

Flooding

7/5/2019 (Permalink)

Flood

Floods can happen at any time of year, especially in the south. Obviously, heavy rainfall is most often the cause of flooding. But what causes floods?

According to the Meriam-Webster Dictionary, the definition of the word “flood” is “a rising and overflowing of a body of water especially onto normally dry land.” Floods happen when the ground is no longer able to absorb rainwater. It begins in puddles and can continuously rise higher until the water floods homes, buildings and other structures.

If you live in an area that is highly susceptible to floods, it is crucial that you take precautions to avoid potential damages from water and/or mold. Place plastic tarps and sandbags against doors, low windows and the side of the house that is threatened by floods.

Flooding often leads to water damage which, if not immediately acted upon, can also lead to mold damage. SERVPRO of Jackson and DeKalb Counties are faster to any size flood disaster and can make it “Like it never even happened.” If you experience a flood, don’t hesitate! Call us, we’re here to help!

Water Damage Timeline

2/21/2019 (Permalink)

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a question?

Call us today (256) 259-4333

How Dirty is the Water in My Home?

9/27/2018 (Permalink)

We all know that there are many different uses for water. In our household alone, water is used for drinking, sanitation and even sewer purposes. When water damage occurs, it’s important to know where the cause of the damage started so that we’re able to identify the category of the water that we’re dealing with. According to the Institute of Inspection and Restoration Certification, certain categories of water can pose a higher threat than others. The IICRC set the standards for the cleaning industry and water damage restoration. The professionals at SERVPRO of Jackson and DeKalb Counties are highly trained by certified IICRC instructors. 

Categories of water contamination

Category 1 –

This category of water is also know as “Clean Water”; the most     known out of all of the categories. This is the water that is sanitary to drink, cook with and wash in. This water is only sanitary while in it’s source though, such as the pipes in your home. Once it is exposed to other elements, there is a possibility of becoming contaminated.

Category 2 –

Once the water reaches category 2, it usually is noticeable due to foul odor or different look. At this level, the water is unsafe to consume or come in contact with. This category is also known as “Gray Water”. It usually occurs from an overflow of the toilet or other appliances. Do not leave this water unattended for long.

Category 3 –

Category 3, or also known as “Black Water”, is almost always pretty noticeable to point out due to the high level of contamination. Being at this level means that it may contain raw sewage, pesticides, heavy metals or other toxic substances. This high level category is extremely toxic.

It is always important to clean any type of flood or water damage as soon as it is noticed. The longer the water damage sits, the higher risk of the water becoming contaminated and causing illness.

Source - http://www.IICRC.org/the-basics-water-damage-restoration-training-a-23.html

FLOODS

9/27/2018 (Permalink)

Floods Can Happen Anywhere at Anytime!

There is always potential for flood damage no matter where you live. According to the American Red Cross floods cause more damage in the United States every year than any other weather related disaster. The American Red Cross offers these flood safety tips:

-Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.

-If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are riding rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

-Keep children out of the water. They are curious and often lack judgment about running water or contaminated water. 

If a flood occurs and affects you, call SERVPRO of Jackson and DeKalb Counties.  Even minor floods have potential to cause major damage. We are faster to ANY size disaster. Let us help you get your life back in order. 

How Dirty is my Flood Water?

9/20/2018 (Permalink)

Water Has Many Different Uses

We all know that there are many different uses for water. In our household alone, water is used for drinking, sanitation and even sewer purposes. When water damage occurs, it’s important to know where the cause of the damage started so that we’re able to identify the category of the water that we’re dealing with. According to the Institute of Inspection and Restoration Certification, certain categories of water can pose a higher threat than others. The IICRC set the standards for the cleaning industry and water damage restoration. The professionals at SERVPRO of Jackson and DeKalb Counties are highly trained by certified IICRC instructors. 

Categories of water contamination

Category 1 –

This category of water is also know as “Clean Water”; the most     known out of all of the categories. This is the water that is sanitary to drink, cook with and wash in. This water is only sanitary while in it’s source though, such as the pipes in your home. Once it is exposed to other elements, there is a possibility of becoming contaminated.

Category 2 –

Once the water reaches category 2, it usually is noticeable due to foul odor or different look. At this level, the water is unsafe to consume or come in contact with. This category is also known as “Gray Water”. It usually occurs from an overflow of the toilet or other appliances. Do not leave this water unattended for long.

Category 3 –

Category 3, or also known as “Black Water”, is almost always pretty noticeable to point out due to the high level of contamination. Being at this level means that it may contain raw sewage, pesticides, heavy metals or other toxic substances. This high level category is extremely toxic.

It is always important to clean any type of flood or water damage as soon as it is noticed. The longer the water damage sits, the higher risk of the water becoming contaminated and causing illness.

Source - http://www.IICRC.org/the-basics-water-damage-restoration-training-a-23.html

DOs and DON'Ts of Home Floods

9/10/2018 (Permalink)

What to do before help Arrives

These Emergency Tips will assist you in taking the proper action if your Valley Head, Fort Payne, or Collinsville home suffers water damage. Please follow these DOs and DON'Ts to help reduce damage and increase the chances of a successful restoration. Here are the DOs and DON'Ts for a water damage from a clean water loss.

DOs

  • Call SERVPRO of Jackson and Dekalb Counties (256) 259-4333.
  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletops items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wooden blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents, and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperature.

DON'Ts

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner. 
  • Use TV's or other appliances while standing on wet carpets of floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a Question?

Call Us Today – (256) 259-4333

Steps To Winter-Proof Your Pipes

9/10/2018 (Permalink)

Colder weather is just around the corner!

     Whether you're nestled along the Tennessee in Bridgeport, or you're tucked away on the mountain in Mentone, you've experienced the severe winters these past few years. Plunging temperatures can cause everything from puddles to ponds to pipes to freeze-especially pipes. Taking steps to prevent the freezing of these pipes in your home is very important. While SERVPRO of Jackson and Dekalb Counties is here to help you after disaster, we want to make sure disaster never strikes for you!

Trouble Areas to Check

     It is obvious that any sort of outdoor piping such as spigots and sprinklers are more susceptible to freezing than indoor piping. One thing that many don't consider, though, is that some indoor piping is more susceptible to freezing than other pipes due to their location inside the home. There are two main areas to treat before heading into winter weather:

  • Pipes outside or on the exterior of your house.
  • Exposed pipes in unheated areas of the home.

Protecting your Outdoor Piping

     Something as simple as a water hose can pose a serious threat to the composition of your pipes. Although a busted water hose can seem harmless enough (after all, you can buy a new water hose cheap!), it may prove to be a bigger problem than you might think. For instance, if your water hose is not drained, the water can back up into the pipes in your house. When the water on the outside freezes, the water that was backed up to the inside pipes will also freeze. It is common knowledge that water expands when it freezes. So, when the water inside your pipes freeze, the pipes burst causing stress and worry on you. 

Unheated/Exposed Indoor Plumbing

     Opposed to the common idea that basement pipes are the most likely to burst, pipes in unheated attics, garages, and crawl spaces are the most likely to burst. An easy way to ensure these pipes are safe during winter is coating the pipe with foam installation. For more severely unheated/exposed areas, heat tape, or tape that will use energy create heat once below a certain temperature, can be wrapped around at-risk pipes.

For the Unexposed At-Risk Pipes

     If there are pipes that reside within walls that have been problems in the past, it is best to get those checked out. Signs of pipe damage within walls could be that the affected area is darker than other areas of the wall. More extreme signs are moist walls and mold accumulation local to one area. If these signs are visible, give your local SERVPRO of Jackson and Dekalb Counties a call!

Heading South for Winter?

     If you plan to leave your house vacant for the colder winter months, there are two extra measures to take to ensure your home isn't a pond when you return home.

  • Set your thermostat to go no lower than 55 degrees
  • Shutoff all water supplies and open all faucets, toilets, showerheads, and spigots for draining (leaving no residual water in normally active pipes)

About SERVPRO of Jackson and Dekalb Counties

     SERVPRO of Jackson and Dekalb Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a question?

Call us today!

(256) 259-4333

Water Damage Timeline

9/10/2018 (Permalink)

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have a question?

Call us today (256) 259-4333

Water Damage: What to do

8/1/2018 (Permalink)

Water you going to do?

If you have a water damage in Scottsboro, Rainsville, Jasper, Fort Payne, or surrounding areas from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are some things to do before SERVPRO of Jackson and DeKalb Counties arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

If you have experienced water damage call SERVPRO of Jackson and DeKalb Counties today at 256.845.4402 or 256.259.4333

Steps to take in case of disaster

8/1/2018 (Permalink)

If you have a water damage from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are some things to do before SERVPRO arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

Call SERVPRO of Jackson and DeKalb Counties right away to come and dry your home so no further damage occurs!

What To Do If Your Basement Floods

4/27/2018 (Permalink)

1/2 deep standing water in basement.

Flooded Basement

Fort Payne, Scottsboro, and the entire state of Alabamahas suffered a severe droughts in the recent past. While heavy rainfall is a very common cause for flooding basements, there are several other causes of basement flooding. Some of these major causes are:

    • A blocked or failed sewer lateral pipe
    • Heavy rain causes surface water to pool around your home
    • Storm sewer backup
    • Sanitary sewer backup
    • Foundation drainage failure
    • Water supply-line break or hot-water tank failure

Because basements are the lowest part of a home and generally built underground, the basement is prone to suffering from flooding and high moisture levels. High moisture levels are worrisome as well due to the risk of microbial growth.

If you have any questions or need help, call us at (256) 259-4333

SERVPRO of Jackson and Dekalb Counties will always respond to your call within 1 hour, begin the water extraction process within 4 hours, and notify the adjuster no later than 8 hours from the time of your loss. If the water damage is not handled quickly and properly it can cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. SERVPRO is here to help.

Flooded Basement in Fort Payne

3/6/2018 (Permalink)

Water 6 inches deep in a basement!

A basement can flood at any time!

Although flooding most often occurs during heavy rainfall, Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Fort Payne basement could flood, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water heater failure

 The flooding in this Fort Payne home was caused by heavy rain runoff. Fort Payne had received over 8” of rain that week. We were onsite within an hour and began to assess the damage and extracting the water. We use advanced inspection and monitoring equipment to determine your home’s structure is dry to acceptable levels and is actually dry.

If water damage is not handled quickly and properly, it can cause severe damage to your home’s structure not to mention the potential harmful health effects of mold. Remember, the longer your wait, the worse the problem becomes. 

We are flood specialists:

  • Available 24/7/365
  • We are a preferred vendor to most National Insurance Companies
  • We bill the insurance company directly for covered claims
  • Our Technicians are Highly Trained and IICRC Certified
  • We follow the IICRC S-500 Restoration Guidelines
  • The most technologically advanced equipment for assessing and drying equipment

Questions? Call us today in DeKalb County at 256.845.4402 or in Jackson County at 256.259-4333

Dealing with Contaminated Water!

9/26/2017 (Permalink)

Be able to recognize contaminated and clean water!

SERVPRO's Tips on Contaminated Water

These Emergency Tips will assist you in taking the proper action until SERVPRO of Jackson and Dekalb Counties professionals arrive. Please follow these DO's and DON'Ts to help reduce damage and increase the chances of a successful restoration.

Here are the DO's and DON'Ts for Water damage from Contaminated Water.

DO's 

  • Call SERVPRO of Jackson and Dekalb immediately at (256) 259-4333.
  • Avoid all contact with sewage and items contaminated by sewage. This includes damages incurred by a sewage backup.
  • Wash your hands thoroughly after contact with contaminated items.

DON'Ts 

  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to contaminated areas.

Note: If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult with your local health department or physician.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb specializes in the cleanup and restoration of residential and commercial property after a sewage backup or a contaminated water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have questions about Contaminated Water Damage and Cleanup? Call us - (256) 259-4333

Recovery Stats

9/20/2017 (Permalink)

Are you prepared for disaster?

Statistics on Business Recovery

  • Almost than 40% of businesses never reopen after a disaster. (FEMA)
  • 75% of small businesses do not have a disaster recovery plan. (Nationwide)
  • 52% say it would take at least 3 months for them to recover from disaster.
  • 26% of business owners believed that there was a low likelihood that they or their business would be affected by natural disaster.

The Eastern Kentucky University Department of Safety, Security, and Emergency Management (EKU) has put together a very informative graphic on the subject of business preparedness. The link to that infographic is (HERE).

Here are some statistics cited by EKU's "TOP NATURAL DISASTERS that Threaten Businesses":

  • Between the years 2000-2013, natural disasters cost the global insurance industry around $37 billion
  • In totality, natural disasters have cost the global economy $2.5 trillion
  • 1 in 3 small business owners say they have been personally affected by a storm or extreme weather
  • Small businesses, on average, lose $3,000 a day after closing due to a major storm
  • 84% of small businesses do NOT have disaster insurance
  • Additionally, 71% of owners do not own a backup generator in case of power outage
  • On May 18-22 of 2013, Severe Weather caused $3.8 billion in economic loss adding to the total of $16 billion dollars in economic loss nationally for the year 2013.
  • Every state in The Southeast is most at risk for Hurricane damage with Texas being the largest target of Natural Disasters in 2013

Tips for Creating a Successful Emergency Ready Plan

  1. Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.
  2. Identify and label utility shut-off locations.
  3. Identify local utility contact information.
  4. Identify local emergency contact information such as fire, police, and hospital contacts.
  5. Establish main internal contacts for purposes of employee safety and emergency work authorization.

The SERVPRO Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. Please contact one our Business Development Representative to setup your free Emergency Ready Profile.

Here to Help!

If you have any question, don't hesitate to call SERVPRO of Jackson Dekalb Walker Counties!

(256) 259-4333

For Immediate Service in Rainsville, Fort Payne, Scottsboro, or anywhere else in Jackson and Dekalb Counties, Call SERVPRO of Jackson and DeKalb

3/29/2016 (Permalink)

SERVPRO of Jackson and DeKalb Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Jackson, Dekalb, and Cherokee Counties in Alabama. With offices in Scottsboro and Fort Payne, we are centrally located so that we can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Have Questions? Call Us Today – 256.259.4333 or 256.845.4402