Recent Posts

What is Water Damage?

9/30/2019 (Permalink)

Water damage describes various possible losses caused by water intruding where it will allow a destructive processes such as rotting of wood, growth, rusting of steel, de-laminating of materials such as plywood, and many others.

The damage may be imperceptibly slow and minor such as water spots that could eventually destroy a surface, or it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property.

An insurance policy may or may not cover the costs associated with water damage and the process of water damage restoration. While a common cause of residential water damage is often the failure of a sump pump, many homeowner's insurance policies do not cover the associated costs without an addendum which adds to the monthly premium of the policy. Often the verbiage of this addendum is similar to "Sewer and Drain Coverage".

SERVPRO of Jackson and Dekalb is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 256-259-4333

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Jackson and Dekalb

SERVPRO of Jackson and Dekalb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Flooded Basement? SERVPRO Can help!

9/27/2019 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Scottsboro or Ft. Payne basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 256.259.4333

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Jackson and Dekalb Counties and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 256.259.4333

Prepare Your Business

8/19/2019 (Permalink)

You have poured your heart and soul into your business. You arrive at work each day and help foster its growth and development, taking careful precautions to protect your company when making business decisions. With so many moving parts to make your business work, it may seem unimportant to worry about the “what ifs” associated with physical disaster. However, do not allow the physical safety of your business to fall between the cracks!

Unfortunately, it happens: Fires spark, pipes burst, storms flood, mold grows…the works. It is crucial to know who you can trust the moment your business is affected by one of these, so that when disaster strikes, you’re ready. SERVPRO of Jackson and DeKalb Counties is faster to any-sized disaster, arriving on scene to assist your business as soon as possible. We also offer free Emergency Ready Profiles to ensure your business is completely prepared in case unforeseen damages occur.

Check out our commercial services and Emergency Ready Profile pages to start preparing your business for whatever happens.

Home Fire Equipment

8/19/2019 (Permalink)

Home fires occur for a variety of reasons, but there are several pieces of at-home equipment to help keep you, your family, and your home safe. These include:

  • Smoke detectors. These devices will sound an alarm if significant smoke is detected in your home, alerting you and possibly your neighbors to the fire. Smoke detectors are often available at your local fire department.
  • Fire extinguishers. There are typically five classes of fire extinguishers:
    1. Class A: Ordinary combustibles, such as paper, fabric, wood, cardboard and plastic
    2. Class B: Flammable liquids, such as gasoline, oil, grease and diesel
    3. Class C: Fires sparked from electrical sources
    4. Class D: Flammable metals
    5. Class K: Flammable cooking items, such as oil, fat and grease

Many homeowners keep fire extinguishers of multiple classes in their homes in case of emergency, which assists in putting out many types of fires.

  • Fire escape ladders. If your home is multiple stories, or if you reside in an apartment or condominium complex, be sure there is a fire escape ladder with easy access from the top floor(s). These inventions have helped save lives!

If you experience a home fire and it continues to grow in size, do not proceed in your attempt to extinguish the fire. Exit your home as quickly and calmly as possible, call 911 and have our phone number ready. We’re here to make fire damage “Like it never even happened.”

Why Tracy is Passionate About SERVPRO

8/16/2019 (Permalink)

Tracy Furgerson, Sales and Marketing Representative

Meet Tracy, our sales and marketing representative here at SERVPRO of Jackson and DeKalb Counties! Tracy has been with us since February of 2019 and focuses his work on building relationships with businesses and individuals in our community. In his position, Tracy is passionate about promoting SERVPRO throughout Jackson and DeKalb Counties, but why?

“SERVPRO is a name you can trust,” Tracy explained. “Not only do you have a local representation, but your home or business is ultimately served and protected by a national company that holds itself to strict, high standards.”

With a background of customer service, Tracy truly enjoys meeting so many individuals throughout the community each day. “I believe I have a servant's heart. I build relationships that allow me to serve my clients, not just as a one-time stop to sell a product and move on to the next potential customer,” he said. “Many of the people I encounter in my position have moved from just customers to friends. SERVPRO gives me a chance to serve my community, family, friends and neighbors.”

If you are in need of our services, Tracy is always here to take your call. You can reach him by calling 256-996-2699 or emailing

Emergency Fire Damage Tips

8/9/2019 (Permalink)

After experiencing a damaging fire, you will need to go through home or business to assess the damage and inventory salvageable items. To keep you safe and minimize further damages, follow these emergency fire damage tips:

  • Keep your hands clean.
  • Limit movement in the home to prevent further damage.
  • Place dry, colorfast towels or old linens on carpeted traffic areas to prevent further soiling.
  • If the electricity is off, empty your freezer and refrigerator and keep their doors open.
  • Wipe soot from chrome on faucets and appliances, then protect it with a light coating of lubricant.

Do not attempt to wash any walls, painted surfaces, carpet or upholstered furniture without first contacting a team member from SERVPRO of Jackson and DeKalb Counties at 256-845-4402. Our team specializes in making fire damage “Like it never even happened.” Additionally, do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service.

Fire Prevention Tips for Your Business

8/5/2019 (Permalink)

Unfortunately, fires are quite common among businesses, leaving business owners and stakeholders at major losses. However, you can help prevent a fire from occurring by taking certain steps. Emergency preparedness is key! The following are tips on how to lower the possibility of a fire at your business: 

  • Develop an accessible fire escape plan. To ensure that all your employees know it, conduct at least one fire drill per year for practice.
  • Install a sprinkler system throughout the building.
  • Make sure each outlet in your building only has one extension cord each.
  • Regularly replace electrical wiring.
  • Leave enough space for appliances between them and the wall to avoid overheating.
  • Assign one employee to be your safety officer. This person will be the leader of emergency operation plans and allow for organization.

Be prepared and prevent fires!

Mold Weather

8/1/2019 (Permalink)

Mold is Approaching

We are creeping up on the most humid weather of the year, and that means it is about to be a thriving environment for mold down here in the south. Mold can be found both indoors and outdoors in places with high levels of moisture, such as leaks around pipes, windows, or roofs. If flooding has occurred and saturated your home, mold will also grow in drywall, dust, upholstery, and carpet, just to name a few. This is why it is of utmost importance to reach out to SERVPRO of Jackson and Dekalb Counties immediately if any water damage has occurred - our specially trained professionals will ensure your home and belongings are properly cleaned and dried to inhibit mold growth.

Acting on Mold Growth 

Mold can be many different colors, smell musty, and will often look like spots. Regardless of what type of mold it is, it needs to be removed. If you see visible mold, do not disturb it by attempting to clean the area yourself, touching the mold, or blowing air across affected areas. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home. If you suspect mold, keep loved ones out of the area, turn off fans and the HVAC system, and contact your friends at SERVPRO of Jackson and Dekalb Counties today!

Have a question?

Call us today (256) 259-4333

Thundertsorms in Alabama

8/1/2019 (Permalink)


The most common natural disasters in Alabama result from – you guessed it – thunderstorms. When large storms pass through the counties of Jackson, DeKalb and surrounding areas, residents and business owners alike are most commonly at risk of water, flood and mold damage. However, intense lightning is also capable of causing fire damage, and strong winds can cause property damage. Each of these negative outcomes has the possibility of being linked to one another, making it especially important for individuals to be prepared for anything.

Since thunderstorms are incredibly common natural events, be sure to pay close attention to the weather forecast and prepare for any damages that may occur as a result of a thunderstorm.

Before the storm:

  • Keep trees and bushes pruned to avoid flying branches in case of severe winds.
  • Secure all free-standing outdoor objects (chairs, grills, etc.) by moving them to a shed, garage or other indoor space.
  • Unplug electrical equipment to avoid potential power surges.

During the storm:

  • Seek shelter and remain indoors.
  • Patch or place a bucket beneath any leaks that occur from the ceiling.
  • Keep windows and doors shut and locked.

After the storm:

  • Assess any damages.
  • Call SERVPRO of Jackson and DeKalb Counties (256-854-4402) if you experience water, flood, fire and/or mold damages. We’re here to help make it as though the thunderstorm never happened!

Water Damage Do's and Don'ts

7/26/2019 (Permalink)

When a water damage situation occurs, you may be thinking “What next?” If the water is clean, you are encouraged to follow these guidelines to ensure you are doing all the right things and staying away from the wrong:


  • Shut off the water source if possible
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs
  • Hang furs and leather goods separately at room temperature
  • Remove oriental or other colored rugs from wet carpeting


  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if the ceiling is wet.
  • Do not enter areas where ceilings are sagging from retained water.
  • Do not leave books, magazines or other colored items on wet carpeting.

Be sure to call SERVPRO of Jackson and DeKalb Counties at 256-845-4402 if you experience water damage. We’re ready for whatever happens to make it “Like it never even happened.”