Recent Posts

Does your business have an ERP?

1/6/2020 (Permalink)

Does your business have an emergency plan?

Wouldn’t it have been a terrible holiday break if you got a call that your bathroom sick pipe had busted and there’s water actively flowing into your business? Would you have been able to tell them over the phone where the shut-off valve is? If the answer to that is no read further.

Three reasons an Emergency Readiness Program is an asset to your company!

  1. It speeds up the mitigation and recovery process
  2. It’s stores information needed in the event of an emergency
  3. Makes getting help quicker and easier

How to get one?

GIVE US A CALL! You can download the app but you will need an agent to get it filled out and active. So give us a call today for your FREE ERP!

Download the App today on your smartphone (

(256) 259-4333

How to handle storm damage to your home?

12/11/2019 (Permalink)

flood water in a living room water in a living room floor with shoes floating

A flood can occur due to heavy constant rain, snow melting, overflow of dams or more!

Your main concern is probably what to do if/when it happens.

  1.   1. Don’t Drown - easier said than done. Some street floods are deeper than anticipated so if your street is flooded and you’re not sure how deep it is turn around!
  2. Move to higher ground
  3. After a flood don’t assume only water has been in your home. Sometimes snakes, and other animals come in with the water. Not only animals but germs and other contaminations can occur so give us a call immediately if your home or business floods.
  4. Electrocution can occur! If you can, turn off your electricity from the breaker box in the event of a flood.

Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly. SERVPRO will have your back from beginning to end in any disaster! Give us a call!

Ice Storm Tips

12/10/2019 (Permalink)

frozen car car with frozen rain hanging from it.


Did you know that Ice storms were caused by freezing rain and that ice storms usually happen between December & January?

Well we’re here to tips to keep you prepared!

  1. Ice can increase the weight of branches by 30 times so if you have any branches hanging low or near your home be sure to have them trimmed.
  2. Reserve heat: Many power lines go down during ice storms so to keep heat in a room put towels under your door and stay in that room as much as possible.
  3. Cover your windows: heat can also escape from your windows so put up blankets to keep the heat in.
  4. Keep an emergency kit: have batteries, charged batteries for your phone, and a old radio to be able to keep up with the news in the case of a power outage.

We know that emergency situations are never an enjoyable time, but we strive to make life get back to normal quickly and smoothly. If you have a fire or water emergency to your home or business call SERVPRO! We are here to help!

what to do during a rainstorm?

12/10/2019 (Permalink)

rain on a window raindrops on an window

Rainstorm tips

Whether you get them frequently or rarely a rainstorm can be deadly. In the event of a rainstorm, there are several tips below provided in an effort to keep you safe.

  1. If you’re driving during a rainstorm put on your headlights, hazard lights, and drive slowly to prevent hydroplaning.
  2. Get out of boats and stay away from large bodies of water in the case of lightning striking.
  3. Take shelter!

We know that emergency situations are never an enjoyable time, but we strive to make life get back to normal quickly and smoothly. If you have a fire or flooding emergency takes place at your home or business call SERVPRO! We are here to help!

The backing of a National Brand

12/5/2019 (Permalink)

Three Servpro Vans outside near a tree Three SERVPRO vans outside on a fall day next to a tree with orange leaves.

The backing of a National Brand

When you call SERVPRO you have the best of both worlds.

Not only are we local but we also have the backing of a NATIONAL brand.

How does that benefit you?

  1. Let’s say you have a commercial building with 13 flooded floors we’re not limited to our local crew. We can phone in for help on larger jobs residential or commercial!
  2. Our Tools & Equipment are industry standard or better and we have access to more than enough to get the job done RIGHT!
  3. You may know that you can call us 24/7 but did you know our national claims center support is open 24/7 as well? That means you can reach our local and national offices 24/7!

We know that emergency situations are never an enjoyable time, but we strive to make life get back to normal quickly and smoothly. If you have an emergency home or business restoration need, call SERVPRO! We are here to help!

We're Local!

12/5/2019 (Permalink)

A dog in the front yard A dog in the yard with our SERVPRO van in the background

When you call SERVPRO you have the best of both worlds.

Not only are we a large company but also we’re also local.

How does that benefit you?

  1. Every day our sales team and production team are out building relationships within our community. That means we’re doing lunch and learns. Lunch and Learns are when we bring lunch to our insurance agents and inform them of our services and the benefits of using our company.
  2. We’re dining with new businesses and we’re supporting business openings. When you’re new to our community we try to make sure we get to your ribbon cutting and we keep in mind your services for our future endeavors.
  3. We sponsor local events and make donations as well to support and strengthen our community.

Being local is like being family so when that water or fire emergency strikes give us a call.  We service homes or businesses! We are here to help!


12/5/2019 (Permalink)

A phone screen with social media icons An iPhone screen with social media icons visible

When you call SERVPRO you have the best of both worlds.

Not only do we have countless physical locations to serve our communities but we also are online!

How does that benefit you?

  1. We social media pages so that if you don’t have time to call, shoot us a message or question about any water, fire, or mold issues you’re experiencing.
  2. We share knowledge and Tips on fire and water safety regularly to help our communities!
  3. We post our crew members and staff. That way if you’re ever wondering who is who you can go to our site or check our social media pages to get more familiar with our team.
  4. We like to have fun, you’ll see funny videos, and other personality videos to help brighten your day.

Seeing you every day on social media is almost like being family so when that water or fire emergency strikes give us a call.  We service homes or businesses! We are here to help!

Why should you call SERVPRO when you find mold in your home?

11/26/2019 (Permalink)

mold on wall Black mold on the wall in the corner.

There are many types of mold and some could be very harmful. 

If You See Signs of Mold
Call Us Today – (256)259-4333

Understanding Mold

Some restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • We have professionals trained to handle your mold situations. Give us a call today!

Why should you trust SERVPRO with your belongings?

11/26/2019 (Permalink)

Two Servpro employees Two SERVPRO employees in PPA gear preparing to clean a mold contaminated area.

Why should you trust SERVPRO with your belongings during a fire or flood?

We understand that during a flood or fire you are distraught and may not know what all has been damaged and/or what can be cleaned/restored. That’s why you give us a call. We will not only handle the cleaning of the area that was damaged but we also will take care of your belongings that also were affected.


  1. We also have a team of trained professionals who performs our pack-outs.
  2. Take photos of your belongings (includes the current state they were in when taken to our warehouse) during the pack out.
  3. We use a program that gives us a barcode for each box that better helps us keep track of your things.
  4. We have several wrapping materials which help keep your fragile belongings safe.
  5. We’re local! Being local is a benefit because your things are kept close to you while they’re restored.

If you have any other questions check out our pack out video. There you will get a glimpse into how your things are packaged and put into our tracking system.

While there are more benefits not mentioned or in the video, we want to remind you to give us a call so that we can answer your questions and further explain why SERVPRO is the best choice.

SERVPRO of Jackson and Dekalb 256-259-4333

What is Water Damage?

9/30/2019 (Permalink)

Water damage describes various possible losses caused by water intruding where it will allow a destructive processes such as rotting of wood, growth, rusting of steel, de-laminating of materials such as plywood, and many others.

The damage may be imperceptibly slow and minor such as water spots that could eventually destroy a surface, or it may be instantaneous and catastrophic such as flooding. However fast it occurs, water damage is a major contributor to loss of property.

An insurance policy may or may not cover the costs associated with water damage and the process of water damage restoration. While a common cause of residential water damage is often the failure of a sump pump, many homeowner's insurance policies do not cover the associated costs without an addendum which adds to the monthly premium of the policy. Often the verbiage of this addendum is similar to "Sewer and Drain Coverage".

SERVPRO of Jackson and Dekalb is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 256-259-4333

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of [[Franchise Name]] has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Jackson and Dekalb

SERVPRO of Jackson and Dekalb specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.