Recent Posts

We are the clean experts!

3/27/2020 (Permalink)

Virus with red and orange sprouts on a grey background Virus with red and orange sprouts on a grey background

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of JACKSON & DEKALB COUNTIES, 256-259-4333

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

CANDLE SAFETY TIPS

3/19/2020 (Permalink)

candle on a wooden table a lit candle on a wooden table

Candle Safety Tips

With the COVID-19 virus running rapid many have either decided or been forced to spend the majority of their time at home. Since many people are seeking peace of mind and a bit of relaxation during this time we wanted to remind the candle lover of handle safety.

According to the national candle association:

  • Follow the manufacturer’s recommendations on burn time and proper use. In general, it is recommended that candles do not burn for longer than four hours and cool for at least two hours before relighting.
  • When lighting a candle, use long matches or a long-reach lighter. Keep your hair and loose clothing away from the flame.
  • Never leave a candle unattended.
  • Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
  • Keep candles out of the reach of children and pets.

In the event that you do have a fire give us a call & check out the tips below.

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with a light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

P: 706-866-5646

Did you know some floods can cause fires?

2/21/2020 (Permalink)

Burnt cord and outlet Burnt cord and outlet with plants in the background

Did you know some floods can cause fires?

Basements can flood for various reasons but with all of this continuous rain, it’s not uncommon for basements to collect water. Not only is that an electrical hazard it can also cause a FIRE! Water can end up into light fixtures and other electrical outlets which can cause a simple short in power or sparks of FIRE! TURN OFF YOUR POWER VIA YOUR BREAKER TO THAT ROOM AND GIVE SERVPRO A CALL IMMEDIATELY!

Every fire damage situation is a little different and requires a unique solution, but the general process stays the same. When various materials burn, the soot they create differs greatly and requires a specific cleaning procedure. The steps listed below illustrate our process for the “typical” fire damage restoration. Learn more about our fire damage restoration process.

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof-Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from All Surfaces
  6. Cleaning and Repair
  7. Restoration

SERVPRO of Jackson and DeKalb Counties specializes in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment and can quickly restore your home to pre-fire conditions. If you do have a home fire our highly trained restoration technicians are prepared to respond immediately to flood or fire damage at your home or business. Why should you trust us? We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Do you know how to service your smoke alarms?

2/21/2020 (Permalink)

Smoke alarm on a orange background Smoke alarm on an orange background

Do you know how to service your smoke alarms?

  1. Replace the batteries when you hear the beep or once a year.
  2. Dust your alarms the can get cobwebs around them and you don’t want anything blocking them. So vacuum those spiderwebs and keep them clean.
  3. Test them monthly!
  4. Replace after 10 years
  5. Invest in the interconnected alarms (one sounds they all sound)
  6. Make sure you have one in EVERY BEDROOM and on every level in your home.

All of the above are great tips but if you lack an exit plan those tips can be of no use. Make sure you and your family sit down and communicate a fire safety plan of escape. That way there’s less chaos and panic if the situation does occur.

After you use that plan give SERVPRO of Jackson and DeKalb Counties a call. We specialize in fire and water damage restoration. We have the specific damage restoration training, personnel, and equipment and can quickly restore your home to pre-fire condition. If you do have a home fire our highly trained restoration technicians are prepared to respond immediately to flood or fire damage at your home or business. Why should you trust us? We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Tornado season is around the corner are you prepared?

2/21/2020 (Permalink)

Tornado and clouds in a field Tornado in a field with clouds in a field with tres and power lines.

Tornado season is around the corner are you prepared?

Here are a few tips

  1. Keep homeowners insurance
  2. Have an emergency bag packed w/ water
  3. Keep homeowners Insurance

If you live in an area where tornadoes frequent

  1. Have an emergency bag packed with water, non-perishable food, a flashlight, any needed medications, and other necessities.
  2. Have a cellar
  3. Stay aware of weather conditions

If one lands: Seek shelter or a sturdy building if you’re not home.

Most importantly know the difference between warning and watch.

A tornado watch means a tornado is possible

A tornado warning means a tornado is occurring or will occur soon so GET TO SAFETY.

If one does land and causes damage to your home give us a call!

No Job Is Too Large

Did you know that we’re apart of a national storm team? We are a part of a national SERVPRO storm team whose members respond to disasters nationwide. From hurricanes to wildfires, SERVPRO storm teams are always prepared to respond to major catastrophic events. SERVPRO's large-loss response is uniquely qualified to handle any disaster. We are prequalified, experienced, and strategically located across the United States to respond to any loss. We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Water Contamination Catagories

2/21/2020 (Permalink)

dirty brown water dirty brown water

Clean Water is Category 1 water which means it won’t cause people any harm. This means it was clean water like from an ice maker or a dishwasher or something of that sort. That also applies if it spilled on a clean or reasonably surface. NOTE: After 48 hours, a Category 1 can become a Category 2.

"Grey Water" is considered Category 2. This means it could cause humans or pets health challenges because it contains chemicals, mold and or bacteria. Again this could be the water from category one that sat for a while. In this case, our staff would wear personal protection equipment to clean the contaminated area. If you were to allow this water to sit a day or two the bacteria could spreading causing the water to change to category 3.

Category 3. "Black Water" is very unsanitary. It contains harmful bacteria, possibly urine, feces, and other harmful bacterias. This water is usually found during a flood, sewage overflow, or toilet overflow. If It happens to get on your carpet or in the padding it will have to be disposed of and replaced.

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning content using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Do you know the water damage timeline?

2/21/2020 (Permalink)

wall with water damage wall with water damage and holes and brown mold on it

If you’re experiencing water damage you need to know this timeline!

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. We are a certified IICRC staff https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

Have Questions? Call Us Today – 256-259-4333 we're open 24/7 365 days a year!

Are you ready for a wet Spring?

2/20/2020 (Permalink)

gutters full of leaves and ice Gutters full of ice and leaves hanging from a roof by the nail.

One of our number 1 tips is to service your gutters!

Why is cleaning your gutters important?

Clogged gutters can flood your foundation, which can spoil your foundation. If your gutters are blocked or clogged with leaves and things it can also cause interior damage to your ceiling, walls, and floors as well.

Reason 2

Did you know clogged gutters can trap ice, which can add too much weight to your roof? If it gets too heavy it could cause your roof or gutters to collapse unexpectedly.

Wondering if you can use your pressure washer or not to clean your gutters?

A pressure washer won't hurt the gutters if your gutters are secured with screws or new spikes. Try to avoid hitting the gutters too high at an angle or you'll blow the shingles off.

If you do find water inside your home don't worry. Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your Jackson & Dekalb County property. We are certified IICRC https://www.IICRC.org/ and we have the experience, expertise, and training to restore your home or business quickly and properly.

More About The Process:

We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly. SERVPRO will have your back from beginning to end in any disaster!

Call Us Today – (256-259-4333) we're open 24/7 365 days a year!

Does your business have an ERP?

1/6/2020 (Permalink)

Does your business have an emergency plan?

Wouldn’t it have been a terrible holiday break if you got a call that your bathroom sick pipe had busted and there’s water actively flowing into your business? Would you have been able to tell them over the phone where the shut-off valve is? If the answer to that is no read further.

Three reasons an Emergency Readiness Program is an asset to your company!

  1. It speeds up the mitigation and recovery process
  2. It’s stores information needed in the event of an emergency
  3. Makes getting help quicker and easier

How to get one?

GIVE US A CALL! You can download the app but you will need an agent to get it filled out and active. So give us a call today for your FREE ERP!

Download the App today on your smartphone (SERVPRO.com/ready)

(256) 259-4333

How to handle storm damage to your home?

12/11/2019 (Permalink)

flood water in a living room water in a living room floor with shoes floating

A flood can occur due to heavy constant rain, snow melting, overflow of dams or more!

Your main concern is probably what to do if/when it happens.

  1.   1. Don’t Drown - easier said than done. Some street floods are deeper than anticipated so if your street is flooded and you’re not sure how deep it is turn around!
  2. Move to higher ground
  3. After a flood don’t assume only water has been in your home. Sometimes snakes, and other animals come in with the water. Not only animals but germs and other contaminations can occur so give us a call immediately if your home or business floods.
  4. Electrocution can occur! If you can, turn off your electricity from the breaker box in the event of a flood.

Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your property. We have the experience, expertise, and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly. SERVPRO will have your back from beginning to end in any disaster! Give us a call!