Recent Posts

Helping to Protect the Community

1/5/2022 (Permalink)

We strive to help the community we live in and serve.  We are locally owned, and our employees are members of this community.  That is why, Matt Peterson, Owner, has taken a keen interest to make sure we are doing all we can help.   Over the last few months, we have helped multiple local churches with possible microbial growth at no charge. 

Our team goes in and gives a free inspection and then we set a time to mitigate any possible microbial growth we find.  We are doing all we can to ensure our local community is taken care in the places they trust to take care of them.

When the need arises, either from a disaster or just time to add a new room, think of SERVPRO.  We have a pro for all your needs.

Give us a call at 256-259-4333 for a quote!

Training is paramount!

1/5/2022 (Permalink)

SERVPRO is consistently training our people to make sure they are at the highest levels of professionalism.  

Our training is done using the actual equipment and using real examples in our flood room, built in our facility.  It allows us to mockup actual examples our team members see in the field. By training so often and with different situations, it ensures our employees are ready for any size disaster, big or small.  They are trained to be your PRO!

When the need arises, either from a disaster, just a small leak in the bathroom, or some possible microbial growth,  think of SERVPRO.  Our team will respond timely and professionally.  We have a pro for all your needs.

Give us a call at 256-259-4333 for a quote!

Construction- We have a pro for that!

1/4/2022 (Permalink)

House with Tarp on Roof Let us fix your roof!

Our goal is to exceed your expectations, especially since time is of the essence when using our services. With that being said, we recently expanded our Construction team with a new willing and capable Construction manager and Construction Tech!  We are excited to have them join our team and help expand our services.

As our Construction team grows, we are able to handle any size disaster with more pros!  Branden and Carter are both seasoned professionals at construction and insurance claims.  They are ready to handle a job as small as an ice maker line break, up to a complete home build.   

When the need arises, either from a disaster or just time to add a new room, think of SERVPRO.  We have a pro for all your needs.

Give us a call at 706-965-7378 for a quote!

All about the people!

11/1/2021 (Permalink)

Isn’t it always about the people?  When you hire someone to do a job, any job, satisfaction always comes down to the people doing the work.  At SERVPRO of Jackson and DeKalb Counties, we have the best.

Training is important so our leaders and project managers maintain the highest levels of certification from The Institute of Inspection Cleaning and Restoration Certification (IICRC).  However, training is not just an event.  Our entire team receives ongoing weekly continuing education.  This training is supported by SERVPRO’s industry leading training group. 

Beyond training there needs to be accountability.  All of our employees receive a criminal background check before hire and our project managers are hands on in managing the job site. 

Insurance is also essential.  God forbid something goes wrong, how do you know you will be protected?  SERVPRO maintains all of the necessary insurance at levels that exceeds the industry recommendations.  This includes Liability protection and Worker’s Compensation Insurance.

What does this all mean?  Satisfied customers, as our online reviews can attest!

Mold Certification?

11/1/2021 (Permalink)

Should I look At The Certifications Of A Mold Remediation Company?

When facing the prospect of hiring mold remediation specialists to mitigate mold damage to your Fort Payne home, you may see many companies advertising specialized mold certifications. But what makes a company certified for mold removal, and is there any value in hiring a company that has been certified for mold remediation?

So Who Certifies Mold Remediation Companies?

Mold remediation companies and certified mold specialists are accredited by IICRC, or the institute of Inspection Cleaning and Remediation Certification. This organization acts as the standards body that defines proper procedure and accountability for cleaning, remediation, and restoration for various services. 

  • Attaining in-depth expertise on mold identification
  • Certifying in safe methods for mold remediation and elimination
  • Gaining insight into safe technician handling of microbial substances
  • Understanding water damage restoration
  • Qualifying in both technician and consumer safety management

Attaining these certifications requires a great deal of training and coursework for both companies and individual technicians, as well as assessment of cleaning, remediation, and restoration protocols.

Why Does Certification Matter?

Certification means accountability and protections for you as a consumer. Certified mold remediation companies and mold remediation technicians are held to a particular standard required to maintain their certification and remain in good standing with the IICRC. This means that you as a consumer are protected by an established standard for professional, ethical mold remediation and damage treatment.

Protect Yourself

While it’s possible to hire mold remediation specialists without certification, keep in mind that certification means protections you may not find with non-certified technicians and companies. Handling mold detection, remediation, and prevention is a highly complex endeavor requiring extensive knowledge of safety procedures and proper interactions with fungal agents and microbial spores. While certified mold remediation companies may charge more, often you are paying for the assurance of a job done right. Therefore it is always wise to check the status of a remediation company’s mold certification.

Certified Employees

11/1/2021 (Permalink)

At SERVPRO of Jackson and DeKalb Counties, our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the non-profit certifying body for the cleaning and restoration industry. Employee training includes:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CDS - Commercial Drying Specialist
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician


All employees have access to web-based training. This training is voluntary and is designed to be an ongoing training series for SERVPRO of Jackson and DeKalb Counties employees. These training courses are comprised of video presentations and support materials, followed by a knowledge test at the end of each module. Web-based training allows our technicians and office team to stay up-to-speed on industry standards and best practices for the cleaning and restoration industry.

Call Us Today!


How to predict rain fall?

7/20/2021 (Permalink)

grey, and dark grey storm clouds in the sky grey, and dark grey storm clouds in the sky

Seems like we’ve had about 3 weeks of rain off and on, but more on than off. It has many of us thinking how can we predict rainfall? Well, according to Nimbostratus clouds and Cumulonimbus clouds, are the two most common forms of clouds that produce rain. describes nimbostratus clouds as a cloud of a class characterized by a formless layer that is almost uniformly dark gray; a rain cloud of the layer type, of low altitude, usually below 8,000 feet (2,440 meters).

They also describe cumulonimbus clouds as a cloud of a class indicative of thunderstorm conditions, characterized by large, dense towers that often reach altitudes of 30,000 feet (9,000 meters) or more, cumuliform except for their tops, which appear fibrous because of the presence of ice crystals: occurs as a single cloud or as a group with merged bases and separate tops. tells us that nimbostratus clouds Hang low in the sky, and they appear dark and grey. While the cumulonimbus clouds are shaped like a mountain, with a dark grey base - this type of cloud is a thunderstorm cloud. These clouds also produce hail and tornadoes.

If you see clouds like such that have been described above you can bet your bottom dollar it’s going to rain. What can make it even worse is that sometimes rain finds its way into your home and/or business. No worries, as water damage specialists, we have the experience, expertise, and advanced training that enables us to get your property dried quickly and thoroughly. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about our water damage training and certificates.

Give us a call for your quote 256-259-4333. From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 

Does more rain mean more mold?

7/15/2021 (Permalink)

Mold on a wall with a wood floor & baseboard with a nameless spray bottle and yellow and green scrubbing pad Greenish/ black mold spots on a wall with a wood floor & baseboard with a nameless spray bottle and yellow and green scrubbing pad with SERVPRO logo

It can be! While rain can help reduce mold spores it also can mean more moisture trapped in your home. According to FEMA.GOV Mold growths, or colonies can start to grow on a damp surface within 24 to 48 hours. They reproduce by spores - tiny, lightweight “seeds”- that travel through the air. Molds digest organic material, eventually destroying the material they grow on, and then spread to destroy adjacent organic material.

If you are finding small spots of mold FEMA recommends cleaning and disinfecting that area. Here’s how they recommend doing so:

Before you begin - Make sure the working area is well ventilated. 

Wear gloves, mask, and protect eyes. 

If mold is present, clean a small test patch. If you feel your health is adversely affected, consider hiring a professional to carry out the work.

All in all, we want you not to worry, any home or commercial property can quickly become infested with mold if a source of water is present. Mold can spread throughout a property in as little as 48 hours. Since mold can home or business if you suspect you have a mold problem. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation. Give us a call for your quote today at 256-259-4333. From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 

What are the two types of floods?

7/14/2021 (Permalink)

trees with green leaves in brown flood water trees with green leaves in brown floodwater trees with green leaves in brown flood water with the SERVPRO logo in the center of the photo

According to USGS there are two basic types of floods: flash floods and the more widespread river floods. Flash floods generally cause greater loss of life and river floods generally cause greater loss of property.

flash flood occurs when runoff from excessive rainfall causes a rapid rise in the water height (stage) of a stream or normally-dry channel. Flash floods are more common in areas with a dry climate and rocky terrain because lack of soil or vegetation allows torrential rains to flow overland rather than infiltrate into the ground.

River flooding is generally more common for larger rivers in areas with a wetter climate, when excessive runoff from longer-lasting rainstorms and sometimes from melting snow causes a slower water-level rise over a larger area. Floods also can be caused by ice jams on a river or high tides, but most floods can be linked to a storm of some kind.

Keep in mind that we’re here to help! As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition. Give us a call for your quote today at 256-259-4333. From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 

Are there differences in flood & sewer insurance?

7/12/2021 (Permalink)

Two sewage pipes draining into what looks like more contained water Two sewage pipes draining into what looks like more contained water with the SERVPRO logo on top of the photo

Yes, below we’ve described some differences in flood and sewer backup insurance.

Sewer Insurance: Most homeowners insurance policies come with an endorsement for water backup and sump discharge which will cover losses, up to a certain limit, caused by the backup of water or waterborne materials through a sewer or through a drain. It will also cover water or waterborne material that overflows from a sump, even if the backup of water is due to the mechanical breakdown of the sump pump. Coverage includes damage to property but excludes the sump pump and any related equipment that has broken down.

Flood Insurance: is a type of property insurance that covers a dwelling for losses sustained by water damage specifically due to flooding caused by heavy or prolonged rain, melting snow, coastal storm surges, blocked storm drainage systems or levee dam failure.

Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your property. We have experience, expertise, and training to restore your home or business quickly and properly. 

From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. 256-259-4333