SERVPRO of Jackson and DeKalb Counties Employee Photos

male employee with a beard and in a blue shirt

Josh Phillips

Production Manager

Josh, a Scottsboro native, is our Production Manager at SERVPRO of Jackson and DeKalb Counties. He has nearly a decade of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Josh has a can-do attitude and refuses to stop until the job is done right! Trust Josh and his team to serve you.

Charles Head

Warehouse and Inventory Manager

Charles is our warehouse and inventory manager at SERVPRO of Jackson and DeKalb Counties. Born and raised in Kentucky, Charles evnetually made his way here to Scottsboro, Alabama with his wife of 35 years! Charles has more than 10 years of experience at SERVPRO has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. We are fortunate to have such a dedicated member of our team!

Joey Hinkle

Crew Chief

With more than two years of service, Joey is a crew chief here at SERVPRO of Jackson and DeKalb Counties. Joey is a hard working team player who is IICRC certified in water restoration. Known for being the "happiest guy" around the office, Joey tries to make others smile no matter how stressful the situation. We are proud to have Joey on our team!

Headshot of Billy McKee, project manager

Billy McKee

Project Manager

Billy has been with SERVPRO of Jackson and DeKalb Counties since 2015 and serves as our construction project manager. Billy has more than 10 years of construction-related experience and has served in several capacities including working with a major fast food chain. His vast knowledge of the industry, coupled with his ability to work with insurance adjusters and homeowners, has made him an invaluable part of our team as we work harder than ever to restore your “Like it never even happened.”

Travis Murphy

Crew Chief

Travis has been with SERVPRO of Jackson and DeKalb Counties for more than a year and serves as a crew chief. Prior to joining us, Travis gained more than 15 years of experience in construction. His main responsibilities here at SERVPRO involve overseeing the production crew, completing all documentation, providing estimates, maintaining SERVPRO vehicles, assisting with production services and answering customer questions. Travis is also an IICRC-certified water damage technician. He enjoys spending time with his wife and daughter at their home in Ider, Alabama. When it comes to knowing who to trust after a loss, rest assured that you can trust this dedicated crew chief to make it "Like it never even happened."

Jason Yates

Production Technician

Jason has been a production technician here at SERVPRO of Jackson and DeKalb Counties for more than two years. Jason is a true asset to our team. Handy with tools, he is always willing to help others. An Alabama native, we are proud to have Jason on our team serving our community!

Cheryl Swaim

Office Manager

Cheryl, born and raised Skyline, has been with SERVPRO of Jackson and DeKalb Counties for more than 12 years. She is certified from the IICRC in Water Restoration, and is Xactimate Level III certified, and her main responsibilities include coordinating with our production crew, billing, and working with customer's insurance companies. Cheryl strives to provide the best service to our customers possible!

female office personnel

Amy Underwood

Office Administrative Assistant

Amy is our office administrative assistant here at SERVPRO of Jackson and DeKalb Counties. Her responsibilities involve performing all office administrative tasks related to customer calls, job management and tracking, customer satisfaction and general office related duties. She resides in Scottsboro, Alabama and has been with us at SERVPRO for more than a year! We are proud to have Amy on our team!

male employee in black shirt

Ryan Ard

Sales and Marketing Manager

Ryan Ard is our Sales and Marketing Manager at SERVPRO of Jackson and DeKalb Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing the franchise marketing team as well as all sales and marketing initiatives. He develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

Tracy Furgerson

Sales and Marketing Representative

Meet our Sales and Marketing Representative, Tracy Furgerson! Born, raised and currently living in northern Alabama, Tracy is a great team member who knows the area well. He has been with us  for just under a year and visits various insurance agencies and businesses to inform them of our services. Tracy is a very involved community member. He and his family have a Christian music group called Jordan's Crossing, and Tracy has experience working as a TV host for a local cable station! If you see Tracy, be sure to say hello to your local SERVPRO representative!

female office personnel

Tonya

Accounting and HR Administrator

Tonya is the Accounting and HR Administrator for our team. Her primary responsibilities involve accounting, payroll and other human resources tasks. She is in her first year here at SERVPRO. While she currently resides in Chattanooga, Tennessee, she has a love for Motown Music!

male employee with goatee, black shirt and sunglasses on top of head

Jim Pace

Crew Chief

Our crew chief Jim has been with SERVPRO of Jackson and DeKalb Counties for more than a decade! Jim is a production crew member who is committed to mitigating water, fire, and mold damage and assisting customers. Outside of work, Jim enjoys spending quality time with his children at his home in Skyline, Alabama. We are fortunate to have such a dedicated individual on our team!