SERVPRO of Jackson and DeKalb Counties Employee Photos

Josh Phillips

Josh Phillips

Production Manager

Josh, a Scottsboro native, is Production Manager at SERVPRO of Jackson and DeKalb Counties. He has over 9 years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Josh has a can do attitude and is a true work horse and won't stop until the job is done.

Charles Head

Charles Head

Warehouse and Inventory Manager

Charles is our warehouse and inventory manager at SERVPRO of Jackson and DeKalb Counties. Born and raised in Kentucky, Charles evnetually made his way here to Scottsboro, Alabama with his wife of 35 years! Charles has more than 10 years of experience at SERVPRO has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. We are fortunate to have such a dedicated member of our team!

Ismael Solis

Ismael Solis

Crew Chief

Ismael is a Production Crew Chief at SERVPRO. Mr. Solis has been with us for a while, and we love having him on our team! "Speak softly and carry a big stick" describes this quiet hard working guy! There's never a time where you will see Ismael not asking someone how they're doing. A knowledgeable member of our team, we are proud to have Ismael on our team!

Joey Hinkle

Joey Hinkle

Crew Chief

Joey is a Production Crew Chief here at SERVPRO of Jackson and DeKalb Counties. Joey is a hard working, fast talking son of a gun. Joey is known around the company for being the happiest guy around. He might be the only guy in the office that people don't actively avoid. Mr. Hinkle has been with us for a while now and it is wonderful to have him on board. We are proud to have Joey on our team!

Jason Yates

Jason Yates

Production Technician

Jason is a Production Technician here at SERVPRO of Jackson and DeKalb Counties. Mr. Yates is a real asset to our team. Handy with tools, he is always willing to help with whatever someone needs. Always up for a laugh, Jason is willing and ready to joke with any and everybody. We are proud to have Mr. Yates on our team!

Travis Murphy

Travis Murphy

Production Technician

Travis is a Production Technician here at SERVPRO of Jackson and DeKalb Counties. Mr. Murphy is a crucial part of our team. He is our "everyman". If you need a hand, Travis will be the guy to lend you one. Mr. Murphy shows up to work everyday with energy and humor. We are proud to have Travis on our team!

Billy McKee

Billy McKee

Project Manager

Billy has been with SERVPRO of Jackson and DeKalb Counties since 2015 and serves as our Construction Project Manager. Billy has over 10 years of construction related experience, and has served in several capacities including working with a major fast food chain. His vast knowledge of the industry, and his ability to work with Insurance Adjusters and homeowners, has made him an invaluable part of our team as we work harder than ever to restore your “Like it never even happened.”

Cheryl Swaim

Cheryl Swaim

Office Manager

Cheryl, born and raised Skyline, has been with SERVPRO of Jackson and DeKalb Counties for over 12 years. She officially serves as our Office Manager, but is truly the glue that holds it all together. She is the only employee I have that tells me no, and over the years I have come to realize that sometimes, it's necessary. She is certified from the IICRC in Water Restoration, and is Xactimate Level III certified.

Amy Underwood

Amy Underwood

Office Administrative Assistant

Amy is our office administrative assistant here at SERVPRO of Jackson and DeKalb Counties. Her responsibilities involve performing all office administrative tasks related to customer calls, job management and tracking, customer satisfaction and general office related duties. She resides in Scottsboro, Alabama and has been with us at SERVPRO for more than a year! We are proud to have Amy on our team!

Tracy Furgerson

Tracy Furgerson

Sales and Marketing Representative

Meet our Sales and Marketing Representative, Tracy Furgerson! Born, raised and currently living in northern Alabama, Tracy is a great team member who knows the area well. He has been with us  for just under a year and visits various insurance agencies and businesses to inform them of our services. Tracy is a very involved community member. He and his family have a Christian music group called Jordan's Crossing, and Tracy has experience working as a TV host for a local cable station! If you see Tracy, be sure to say hello to your local SERVPRO representative!

Ryan Ard

Ryan Ard

Sales and Marketing Manager

Ryan is our sales and marketing manager for our sales team here at SERVPRO of Jackson and DeKalb Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing the franchise marketing team as well as all sales and marketing initiatives. He develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

Tonya

Tonya

Accounts and HR Administrator

Tonya is the accounts and HR administrator for SERVPRO of Jackson and DeKalb Counties! Her primary responsibilities involve accounting, payroll and other human resources tasks. She is in her first year here at SERVPRO. While she currently resides in Chattanooga, Tennessee, she has a love for Motown Music!

Anthony Hancock

Anthony Hancock

Production Technician

Anthony is a production technician for us at SERVPRO of Jackson and DeKalb Counties and works hard to provide exceptional service to our customers. His goal is to make sure the customer is happy, which in part has to do with his daily goal of making others smile! Anthony lives in Henager, Alabama and has been with SERVPRO for just under half a year. We enjoy having such a happy individual as part of our team!