SERVPRO of Jackson and DeKalb Counties Employee Photos

Josh Phillips

Josh Phillips

Production Manager

Josh, a Scottsboro native, is production manager at SERVPRO of Jackson and DeKalb Counties. He nearly a decade of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Josh has a can-do attitude and refuses stop until the job is done right! Trust Josh and his team to serve you.

Charles Head

Charles Head

Warehouse and Inventory Manager

Charles is our warehouse and inventory manager at SERVPRO of Jackson and DeKalb Counties. Born and raised in Kentucky, Charles evnetually made his way here to Scottsboro, Alabama with his wife of 35 years! Charles has more than 10 years of experience at SERVPRO has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. We are fortunate to have such a dedicated member of our team!

Ismael Solis

Ismael Solis

Production Manager

Having served as SERVPRO of Jackson and DeKalb Counties' production manager for two years, Ismael is responsible for ensuring customer satisfaction and working hard with the production crew to make each job a positive experience! Ismael grew up and lives in Dalton, Georgia and enjoys spending time outdoors swimming, camping and playing basketball in his free time. A knowledgeable member asset to our company, we are proud to have Ismael on our team!

Joey Hinkle

Joey Hinkle

Crew Chief

With more than two years of service, Joey is a crew chief here at SERVPRO of Jackson and DeKalb Counties. Joey is a hard working team player who is IICRC certified in water restoration. Known for being the "happiest guy" around the office, Joey tries to make others smile no matter how stressful the situation. We are proud to have Joey on our team!

Jason Yates

Jason Yates

Production Technician

Jason has been a production technician here at SERVPRO of Jackson and DeKalb Counties for more than two years. Jason is a true asset to our team. Handy with tools, he is always willing to help others. An Alabama native, we are proud to have Jason on our team serving our community!

Travis Murphy

Travis Murphy

Crew Chief

Travis has been with SERVPRO of Jackson and DeKalb Counties for more than a year and serves as a crew chief. Prior to joining us, Travis gained more than 15 years of experience in construction. His main responsibilities here at SERVPRO involve overseeing the production crew, completing all documentation, providing estimates, maintaining SERVPRO vehicles, assisting with production services and answering customer questions. Travis is also an IICRC-certified water damage technician. He enjoys spending time with his wife and daughter at their home in Ider, Alabama. When it comes to knowing who to trust after a loss, rest assured that you can trust this dedicated crew chief to make it "Like it never even happened."

Billy McKee

Billy McKee

Project Manager

Billy has been with SERVPRO of Jackson and DeKalb Counties since 2015 and serves as our construction project manager. Billy has more than 10 years of construction-related experience and has served in several capacities including working with a major fast food chain. His vast knowledge of the industry, coupled with his ability to work with insurance adjusters and homeowners, has made him an invaluable part of our team as we work harder than ever to restore your “Like it never even happened.”

Cheryl Swaim

Cheryl Swaim

Office Manager

Cheryl, born and raised Skyline, has been with SERVPRO of Jackson and DeKalb Counties for more than 12 years. She is certified from the IICRC in Water Restoration, and is Xactimate Level III certified, and her main responsibilities include coordinating with our production crew, billing, and working with customer's insurance companies. Cheryl strives to provide the best service to our customers possible!

Amy Underwood

Amy Underwood

Office Administrative Assistant

Amy is our office administrative assistant here at SERVPRO of Jackson and DeKalb Counties. Her responsibilities involve performing all office administrative tasks related to customer calls, job management and tracking, customer satisfaction and general office related duties. She resides in Scottsboro, Alabama and has been with us at SERVPRO for more than a year! We are proud to have Amy on our team!

Tracy Furgerson

Tracy Furgerson

Sales and Marketing Representative

Meet our Sales and Marketing Representative, Tracy Furgerson! Born, raised and currently living in northern Alabama, Tracy is a great team member who knows the area well. He has been with us  for just under a year and visits various insurance agencies and businesses to inform them of our services. Tracy is a very involved community member. He and his family have a Christian music group called Jordan's Crossing, and Tracy has experience working as a TV host for a local cable station! If you see Tracy, be sure to say hello to your local SERVPRO representative!

Ryan Ard

Ryan Ard

Sales and Marketing Manager

Ryan is our sales and marketing manager for our sales team here at SERVPRO of Jackson and DeKalb Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing the franchise marketing team as well as all sales and marketing initiatives. He develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

Tonya

Tonya

Accounts and HR Administrator

Tonya is the accounts and HR administrator for SERVPRO of Jackson and DeKalb Counties! Her primary responsibilities involve accounting, payroll and other human resources tasks. She is in her first year here at SERVPRO. While she currently resides in Chattanooga, Tennessee, she has a love for Motown Music!

Anthony Hancock

Anthony Hancock

Production Technician

Anthony is a production technician for us at SERVPRO of Jackson and DeKalb Counties and works hard to provide exceptional service to our customers. His goal is to make sure the customer is happy, which in part has to do with his daily goal of making others smile! Anthony lives in Henager, Alabama and has been with SERVPRO for just under half a year. We enjoy having such a happy individual as part of our team!

Julia Vachon

Julia Vachon

Marketing Support Coordinator

Julia is our marketing support coordinator here at SERVPRO of Jackson and DeKalb Counties. She is one of our more recent additions to our team, and she is mainly in charge of our online marketing tactics on social media and our website. She also creates flyers and promotional items as well as plans marketing events. Julia is originally from Michigan and has only been living in the south for a short time, but so far she loves it! If you see Julia at an event, be sure to say hello!

Danielle Rich

Danielle Rich

Textile Technician

Danielle is our textile technician at SERVPRO of Jackson and DeKalb Counties, in charge of cleaning all textiles that enter our care after a customer experiences a loss. She is a Scottsboro, Alabama native, but she has stretched her legs beyond Alabama, specifically to walk the Great Wall of China! Danielle makes sure each of your textiles are returned to you in spotless condition. 

Jim Pace

Jim Pace

Crew Chief

Our crew chief Jim has been with SERVPRO of Jackson and DeKalb Counties for more than a decade! Jim is a production crew member who is committed to reversing damages and assisting customers. Outside of work, Jim enjoys spending quality time with his children at his home in Skyline, Alabama. We are fortunate to have such a dedicated individual on our team!