SERVPRO of Jackson and DeKalb Counties Employee Photos

male employee in black shirt

Ryan Ard

GENERAL MANAGER

Ryan is our Sales and GENERAL MANAGER at SERVPRO of Chattooga, Dade and West Walker Counties. He is fairly new to our franchise but has already made a big impact! Ryan’s responsibilities include managing every branch of our business minus HR and accounting. He also develops and implements annual marketing plans, which helps promote our franchise services and creates a diverse customer base. He aims to improve customer satisfaction to make sure you have the highest quality experience!

male employee with a beard and in a blue shirt

Josh Phillips

Production Manager

Josh, a Scottsboro native, is our Production Manager at SERVPRO of Jackson and DeKalb Counties. He has nearly a decade of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Josh has a can-do attitude and refuses to stop until the job is done right! Trust Josh and his team to serve you.

Cheryl Swaim

Office Manager

Cheryl, born and raised Skyline, has been with SERVPRO of Jackson and DeKalb Counties for more than 12 years. She is certified from the IICRC in Water Restoration, and is Xactimate Level III certified, and her main responsibilities include coordinating with our production crew, billing, and working with customer's insurance companies. Cheryl strives to provide the best service to our customers possible!

Male in a blue shirt in front of a SERVPRO sign

Joshua Roberts

Reconstruction Manager

Joshua Roberts is the Reconstruction Manager for SERVPRO of Jackson & Dekalb Counties. He's been been in the insurance construction world for the past 10 years. He and his team are ready, willing, and highly qualified to make it like a fire or flood never even happened to your home or business. 

female office personnel in blue dress and black shaw

Tonya

Accounting and HR Administrator

Tonya serves as our Accountant and Human Resources Administrator at SERVPRO of Jackson & Dekalb counties. While she is primarily responsible for accounting and human resource duties, she wears many hats and is always willing to get things done. While being fairly new to SERVPRO, Tonya brings a wealth of financial and corporate knowledge to the organization. Tonya works within the leadership team here to ensure that the company is run efficiently.

headshot of male technician short dark brown hair with a black SERVPRO shirt on.

Travis Murphy

Assistant Production Manager

Travis has been with SERVPRO of Jackson and DeKalb Counties and serves as Assistant Production Manager Assistant Production Manager. Prior to joining us, Travis gained more than 15 years of experience in construction. Travis has worked his way up the ladder and now his main responsibilities here at SERVPRO involve overseeing the production crew, completing all documentation, providing estimates, maintaining SERVPRO vehicles, assisting with production services and answering customer questions. Travis is also an IICRC-certified water damage technician. He enjoys spending time with his wife and daughter at their home in Ider, Alabama. When it comes to knowing who to trust after a loss, rest assured that you can trust this dedicated crew chief to make it "Like it never even happened."

Charles Head

Warehouse and Inventory Manager

Charles is our warehouse and inventory manager at SERVPRO of Jackson and DeKalb Counties. Born and raised in Kentucky, Charles evnetually made his way here to Scottsboro, Alabama with his wife of 35 years! Charles has more than 10 years of experience at SERVPRO has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. We are fortunate to have such a dedicated member of our team!

Tracy Furgerson

Sales and Marketing Representative

Meet our Sales and Marketing Representative, Tracy Furgerson! Born, raised and currently living in northern Alabama, Tracy is a great team member who knows the area well. He has been with us  for just under a year and visits various insurance agencies and businesses to inform them of our services. Tracy is a very involved community member. He and his family have a Christian music group called Jordan's Crossing, and Tracy has experience working as a TV host for a local cable station! If you see Tracy, be sure to say hello to your local SERVPRO representative!

Joey Hinkle

Crew Chief

With more than two years of service, Joey is a crew chief here at SERVPRO of Jackson and DeKalb Counties. Joey is a hard working team player who is IICRC certified in water restoration. Known for being the "happiest guy" around the office, Joey tries to make others smile no matter how stressful the situation. We are proud to have Joey on our team!

Jason Yates

Production Technician

Jason has been a production technician here at SERVPRO of Jackson and DeKalb Counties for more than two years. Jason is a true asset to our team. Handy with tools, he is always willing to help others. An Alabama native, we are proud to have Jason on our team serving our community!