Recent Why SERVPRO Posts

Helping to Protect the Community

1/5/2022 (Permalink)

We strive to help the community we live in and serve.  We are locally owned, and our employees are members of this community.  That is why, Matt Peterson, Owner, has taken a keen interest to make sure we are doing all we can help.   Over the last few months, we have helped multiple local churches with possible microbial growth at no charge. 

Our team goes in and gives a free inspection and then we set a time to mitigate any possible microbial growth we find.  We are doing all we can to ensure our local community is taken care in the places they trust to take care of them.

When the need arises, either from a disaster or just time to add a new room, think of SERVPRO.  We have a pro for all your needs.

Give us a call at 256-259-4333 for a quote!

Training is paramount!

1/5/2022 (Permalink)

SERVPRO is consistently training our people to make sure they are at the highest levels of professionalism.  

Our training is done using the actual equipment and using real examples in our flood room, built in our facility.  It allows us to mockup actual examples our team members see in the field. By training so often and with different situations, it ensures our employees are ready for any size disaster, big or small.  They are trained to be your PRO!

When the need arises, either from a disaster, just a small leak in the bathroom, or some possible microbial growth,  think of SERVPRO.  Our team will respond timely and professionally.  We have a pro for all your needs.

Give us a call at 256-259-4333 for a quote!

Construction- We have a pro for that!

1/4/2022 (Permalink)

Let us fix your roof!

Our goal is to exceed your expectations, especially since time is of the essence when using our services. With that being said, we recently expanded our Construction team with a new willing and capable Construction manager and Construction Tech!  We are excited to have them join our team and help expand our services.

As our Construction team grows, we are able to handle any size disaster with more pros!  Branden and Carter are both seasoned professionals at construction and insurance claims.  They are ready to handle a job as small as an ice maker line break, up to a complete home build.   

When the need arises, either from a disaster or just time to add a new room, think of SERVPRO.  We have a pro for all your needs.

Give us a call at 706-965-7378 for a quote!

All about the people!

11/1/2021 (Permalink)

Isn’t it always about the people?  When you hire someone to do a job, any job, satisfaction always comes down to the people doing the work.  At SERVPRO of Jackson and DeKalb Counties, we have the best.

Training is important so our leaders and project managers maintain the highest levels of certification from The Institute of Inspection Cleaning and Restoration Certification (IICRC).  However, training is not just an event.  Our entire team receives ongoing weekly continuing education.  This training is supported by SERVPRO’s industry leading training group. 

Beyond training there needs to be accountability.  All of our employees receive a criminal background check before hire and our project managers are hands on in managing the job site. 

Insurance is also essential.  God forbid something goes wrong, how do you know you will be protected?  SERVPRO maintains all of the necessary insurance at levels that exceeds the industry recommendations.  This includes Liability protection and Worker’s Compensation Insurance.

What does this all mean?  Satisfied customers, as our online reviews can attest!

Mold Certification?

11/1/2021 (Permalink)

Should I look At The Certifications Of A Mold Remediation Company?

When facing the prospect of hiring mold remediation specialists to mitigate mold damage to your Fort Payne home, you may see many companies advertising specialized mold certifications. But what makes a company certified for mold removal, and is there any value in hiring a company that has been certified for mold remediation?

So Who Certifies Mold Remediation Companies?

Mold remediation companies and certified mold specialists are accredited by IICRC, or the institute of Inspection Cleaning and Remediation Certification. This organization acts as the standards body that defines proper procedure and accountability for cleaning, remediation, and restoration for various services. 

  • Attaining in-depth expertise on mold identification
  • Certifying in safe methods for mold remediation and elimination
  • Gaining insight into safe technician handling of microbial substances
  • Understanding water damage restoration
  • Qualifying in both technician and consumer safety management

Attaining these certifications requires a great deal of training and coursework for both companies and individual technicians, as well as assessment of cleaning, remediation, and restoration protocols.

Why Does Certification Matter?

Certification means accountability and protections for you as a consumer. Certified mold remediation companies and mold remediation technicians are held to a particular standard required to maintain their certification and remain in good standing with the IICRC. This means that you as a consumer are protected by an established standard for professional, ethical mold remediation and damage treatment.

Protect Yourself

While it’s possible to hire mold remediation specialists without certification, keep in mind that certification means protections you may not find with non-certified technicians and companies. Handling mold detection, remediation, and prevention is a highly complex endeavor requiring extensive knowledge of safety procedures and proper interactions with fungal agents and microbial spores. While certified mold remediation companies may charge more, often you are paying for the assurance of a job done right. Therefore it is always wise to check the status of a remediation company’s mold certification.

Certified Employees

11/1/2021 (Permalink)

At SERVPRO of Jackson and DeKalb Counties, our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the non-profit certifying body for the cleaning and restoration industry. Employee training includes:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CDS - Commercial Drying Specialist
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician


All employees have access to web-based training. This training is voluntary and is designed to be an ongoing training series for SERVPRO of Jackson and DeKalb Counties employees. These training courses are comprised of video presentations and support materials, followed by a knowledge test at the end of each module. Web-based training allows our technicians and office team to stay up-to-speed on industry standards and best practices for the cleaning and restoration industry.

Call Us Today!


Why should you hire SERVPRO to sanitize your home or business?

12/4/2020 (Permalink)

Office with a filter over it and the Certified: SERVPRO Cleaned sticker above it.

When the pandemic hit many were lost at what to do, and how to clean their homes, vehicles, and businesses. Lysol and other sanitizing chemicals were flying off the shelves. Many were without due to hoarders. SERVPRO was there to help by sanitizing everything from schools to government buildings to even vehicles. During the Summer and Fall the numbers seemed to lower a bit or at least cap at a certain spot. But since the winter weather and seasonal colds, and flu the rates have increased more than before.

This time around people has been taking matters into their own hands by purchasing foggers and more cleaning materials to do the cleaning themselves. With the numbers continuing to rise we can see that’s not the best choice but why is it not? Well, SERVPRO’s cleaning is actually called Certified: SERVPRO Cleaned and it’s a defensive cleaning program that goes beyond janitorial or carpet cleaning, it’s a higher standard of cleaning. This is proactive viral pathogen cleaning that helps ensure the cleanliness of the restaurants, businesses, and public spaces in the communities we all call home.

All in all, what we’re saying is we’re using stronger hospital-grade cleansing solutions that the general public does NOT have access to. Another reason you would want us to do the sanitizing is because of our trained staff and equipment. We’ve seen the foggers online for sale to the general public but we’re not limited to foggers. We also have electrostatic machines that work more efficiently than foggers. In addition to those reasons, why would you want to risk your life cleaning something that you may not even be cleaning correctly?

Give us a call! From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

SERVPRO of Jackson and DeKalb Counties
P: (256) 845-4402

25 Hannah Way
Rossville, GA 30741


12/4/2020 (Permalink)

SERVPRO logo over a photo of the SERVPRO mask and uniform

When you come home after work and find that a pipe burst and that water has been sitting for a couple of hours you just hop into action. But after you’ve shut off the water and called a plumber what’s next? Do you clean it up? You can try but do you have the equipment to properly clean and restore your valuables and home to its precondition? Probably not, so why take those chances.

Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your property. We have experience, expertise and training to restore your home or business quickly and properly. We use advanced inspection and extraction equipment and practices to find and remove water in a quick and efficient manner. Our technicians will monitor and document the drying process from start to finish ensuring your experience with us goes seamlessly. Weather can be unpredictable so being prepared is paramount to ensuring your property or business can return to normal after a disaster. SERVPRO will have your back from beginning to end in any disaster!

Our goal here at SERVPRO is to serve and be the best Cleaning/Restoration Company in Jackson and DeKalb Counties! From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for years 2017 and 2018! Give us a call today at 256-259-4333

Why should you add us on social media?

12/3/2020 (Permalink)

a photo of two males with a green filter over the photo and the SERVPRO logo above them

SERVPRO of Jackson & Dekalb Counties is dedicated to educating the Scottsboro community about fire, water, mold, and now sanitization tips. So why would you follow us? Because there are FREE valuable tips that we share weekly to keep your home or business free from fires, mold, water damage, and even pandemic issues.

Not only are there tips that are educational and can help you save money but we also do contests. These contests vary and are open to the public. So we encourage people of all ages to play for a REAL chance at winning money, and prizes.

Another reason you would want to follow us is because of the pure comedy we offer. Did I say Comedy? Yes, we have two salesmen by the name of Drew who call themselves the SERVBROS. They’re funny, knowledgeable, and here to help you in the event of a fire, water, natural disaster, or even sanitization issue.

Need help give us a call!

SERVPRO of Jackson and DeKalb Counties

P: (256) 845-4402

25 Hannah Way

Rossville, GA 30741

Meet Nick our NEW reconstruction manager

11/23/2020 (Permalink)

A headshot of a male in a jean shirt in front of a SERVPRO van

Our goal is to exceed your expectations, especially since time is of the essence when using our services. With that being said, we recently hired a new willing and capable reconstruction manager! 

Nick started working as an independent adjuster years back in South Florida, where he handled daily claims in the South Florida area for multiple insurance carriers. After about 2 years in the insurance industry, he moved into the restoration side of things to get a better handle on that aspect of the business; it was a little more hands-on which he enjoyed. He worked his way up to Senior estimator within 6 months, and after about a year and a half he decided to venture back into the insurance side of things again. This time he worked as a staff adjuster on the Catastrophe team for a third-party company, again handling claims for multiple carriers. He handled commercial and residential large losses and small losses. He recently moved to the Chattanooga area from Fort Lauderdale, FL and he's very happy and grateful to be a part of the SERVPRO team in Scottsboro and surrounding areas and cant wait to get started! Give us a call at 256-259-4333 for a quote!

Why do we have a reconstruction team?

11/16/2020 (Permalink)

a reconstruction team that includes 3 males and one female in yellow vests looking at plans for a building. SERVPRO logo is over the photo.

Great question! Many of our clients suffer water damage and or fire damage to their homes. Our highly trained restoration technicians are prepared to respond immediately to flood or water damage at your Scottsboro property. After our technicians finish professionally cleaning your home or business, there is sometimes more work to be done. Think of it like this, If a tornado sweeps through your neighborhood and damages part of your roof. You may have water damage due to the rain and the hole in your roof from the storm. So we would come and professionally clean your home, and belongings, but you would still have a hole in your roof. That’s why we have a reconstruction team. Our reconstruction team can repair your roof, replace the flooring, repaint affected areas, and more!

So keep us in mind! SERVPRO's large-loss response is uniquely qualified to handle any disaster. We are prequalified, experienced, and strategically located across The United States to respond to any loss. When an event comes to devastate a community, SERVPRO's goal is to be instrumental in restoring the community the best we can. SERVPRO of Jackson and Dekalb Counties is here to help!

GIVE US A CALL TODAY 256-259-4333

Why would you need us to encapsulate your crawlspace?

11/11/2020 (Permalink)

a cleaned and encapsulated crawlspace that has a visible sunk pump with a few wires hanging from the ceiling

If you’re wondering what crawlspace encapsulation is and why you need us we’re here to inform you. Many basements or man caves have a funky mildew smell no matter how much they clean. They have no real evidence of mold just a funky smell that they can’t seem to find to get rid of. That’s when you give us a call. When we perform a crawlspace encapsulation we’re adding a heavy-duty polyethylene barrier to cover the crawl space including floors, foundation walls, and possibly even its ceiling. Sealing tape connects the barrier’s pieces throughout the space, and once the space is sealed, a dehumidifier helps regulate your crawl space’s moisture level.

Crawl space encapsulation promotes clean air circulation throughout your home, making it healthier to breathe for your friends and family. That rids you of unwanted moisture issues from under your Scottsboro home. As a trusted leader in the restoration industry, SERVPRO has over 1,700 Franchises in the U.S. and Canada that are ready to help. SERVPRO of Jackson & Dekalb Counties professionals have the advanced training and equipment needed to clean or restore your home. Don’t hesitate to give us a call for your quote today! 256-259-4333

Why is Drew Shields passionate about SERVPRO?

11/10/2020 (Permalink)

SERVPRO employee with dark brown hair in a black jacket standing outside his SERVPRO office.

Hi, I'm Drew Shields, a Ringgold, Georgia native. Growing up in Ringgold, and then metro Atlanta, I can say I love the city, but I have a country heart. As a child, I attended church at Ringgold Church of God and East Ridge Church of God. Both of these churches, my faith, and my Christian upbringing greatly impacted my moral compass and the direction in life I chose. I’ve always been in some sort of sales or marketing role throughout my professional career, but it was at SERVPRO I realized I could pair my skill of communication with aiding those who need solutions to their issues, and fast.

I enjoy being the individual to let our customers know that they’re in good hands when they choose SERVPRO for their needs. Being someone who can speak directly with the customer and directly with the production staff that will do the job is crucial. SERVPRO allows me that freedom, which in turn allows me to communicate accurate information to both parties and get the customer back together “Like it never even happened.”

As a trusted leader in the restoration industry, SERVPRO has over 1,700 Franchises in the U.S. and Canada that are ready to help. SERVPRO professionals have the advanced training and equipment needed to clean or restore your home. Give me a call if you ever need our services.



8/13/2020 (Permalink)


We pride ourselves on being apart of our community. Recently we’ve done two first responder lunches for police, firemen, and EMT. When we provide lunch it isn’t just a sack lunch. We provide chips, drinks, even corn hole! Yes, we have a little fun sprinkled in for the ones that work hard to keep our community functioning. Especially during COVID we’ve had various meetings and emails about how can we support those on the front line during this time.

Not only do we provide lunch for First responders but we can be seen throughout our communities in every state giving back and supporting those who are due support. So why would you not choose a company that has qualified employees, cutting edge equipment, great customer service, and solutions to your fire, water, mold, and even sanitization problems?

On top of all of that, we're a trusted leader in the restoration industry, SERVPRO has over 1,700 Franchises in the U.S. and Canada that are ready to help. Our professionals have the advanced training and equipment needed to clean or restore your home. We also have the resources to respond faster to any size disaster and we’re here to help! 256-259-4333

The backing of a National Brand

12/5/2019 (Permalink)

Three SERVPRO vans outside on a fall day next to a tree with orange leaves.

The backing of a National Brand

When you call SERVPRO you have the best of both worlds.

Not only are we local but we also have the backing of a NATIONAL brand.

How does that benefit you?

  1. Let’s say you have a commercial building with 13 flooded floors we’re not limited to our local crew. We can phone in for help on larger jobs residential or commercial!
  2. Our Tools & Equipment are industry standard or better and we have access to more than enough to get the job done RIGHT!
  3. You may know that you can call us 24/7 but did you know our national claims center support is open 24/7 as well? That means you can reach our local and national offices 24/7!

We know that emergency situations are never an enjoyable time, but we strive to make life get back to normal quickly and smoothly. If you have an emergency home or business restoration need, call SERVPRO! We are here to help!

We're Local!

12/5/2019 (Permalink)

A dog in the yard with our SERVPRO van in the background

When you call SERVPRO you have the best of both worlds.

Not only are we a large company but also we’re also local.

How does that benefit you?

  1. Every day our sales team and production team are out building relationships within our community. That means we’re doing lunch and learns. Lunch and Learns are when we bring lunch to our insurance agents and inform them of our services and the benefits of using our company.
  2. We’re dining with new businesses and we’re supporting business openings. When you’re new to our community we try to make sure we get to your ribbon cutting and we keep in mind your services for our future endeavors.
  3. We sponsor local events and make donations as well to support and strengthen our community.

Being local is like being family so when that water or fire emergency strikes give us a call.  We service homes or businesses! We are here to help!


12/5/2019 (Permalink)

An iPhone screen with social media icons visible

When you call SERVPRO you have the best of both worlds.

Not only do we have countless physical locations to serve our communities but we also are online!

How does that benefit you?

  1. We social media pages so that if you don’t have time to call, shoot us a message or question about any water, fire, or mold issues you’re experiencing.
  2. We share knowledge and Tips on fire and water safety regularly to help our communities!
  3. We post our crew members and staff. That way if you’re ever wondering who is who you can go to our site or check our social media pages to get more familiar with our team.
  4. We like to have fun, you’ll see funny videos, and other personality videos to help brighten your day.

Seeing you every day on social media is almost like being family so when that water or fire emergency strikes give us a call.  We service homes or businesses! We are here to help!

Why should you call SERVPRO when you find mold in your home?

11/26/2019 (Permalink)

Black mold on the wall in the corner.

There are many types of mold and some could be very harmful. 

If You See Signs of Mold
Call Us Today – (256)259-4333

Understanding Mold

Some restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • We have professionals trained to handle your mold situations. Give us a call today!

Why should you trust SERVPRO with your belongings?

11/26/2019 (Permalink)

Two SERVPRO employees in PPA gear preparing to clean a mold contaminated area.

Why should you trust SERVPRO with your belongings during a fire or flood?

We understand that during a flood or fire you are distraught and may not know what all has been damaged and/or what can be cleaned/restored. That’s why you give us a call. We will not only handle the cleaning of the area that was damaged but we also will take care of your belongings that also were affected.


  1. We also have a team of trained professionals who performs our pack-outs.
  2. Take photos of your belongings (includes the current state they were in when taken to our warehouse) during the pack out.
  3. We use a program that gives us a barcode for each box that better helps us keep track of your things.
  4. We have several wrapping materials which help keep your fragile belongings safe.
  5. We’re local! Being local is a benefit because your things are kept close to you while they’re restored.

If you have any other questions check out our pack out video. There you will get a glimpse into how your things are packaged and put into our tracking system.

While there are more benefits not mentioned or in the video, we want to remind you to give us a call so that we can answer your questions and further explain why SERVPRO is the best choice.

SERVPRO of Jackson and Dekalb 256-259-4333

Why Tracy is Passionate About SERVPRO

8/16/2019 (Permalink)

Tracy Furgerson, Sales and Marketing Representative

Meet Tracy, our sales and marketing representative here at SERVPRO of Jackson and DeKalb Counties! Tracy has been with us since February of 2019 and focuses his work on building relationships with businesses and individuals in our community. In his position, Tracy is passionate about promoting SERVPRO throughout Jackson and DeKalb Counties, but why?

“SERVPRO is a name you can trust,” Tracy explained. “Not only do you have a local representation, but your home or business is ultimately served and protected by a national company that holds itself to strict, high standards.”

With a background of customer service, Tracy truly enjoys meeting so many individuals throughout the community each day. “I believe I have a servant's heart. I build relationships that allow me to serve my clients, not just as a one-time stop to sell a product and move on to the next potential customer,” he said. “Many of the people I encounter in my position have moved from just customers to friends. SERVPRO gives me a chance to serve my community, family, friends and neighbors.”

If you are in need of our services, Tracy is always here to take your call. You can reach him by calling 256-996-2699 or emailing

IICRC Certified Firm

12/20/2018 (Permalink)

SERVPRO of Jackson and DeKalb Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.


12/20/2018 (Permalink)

SERVPRO - Restoration Vendor for Insurance Carriers Nationwide

The Brand You Know and Trust

You can recognize and trust the SERVPRO name... "Like It Never Even Happened."

Serving America Since 1967

Since 1967, SERVPRO Franchise Professionals have been assisting client's fire and water damages across the United States. Nearly four decades of experience have culminated in the proven processes, technology, equipment, and products to help ensure IICRC S500 industry standards are met and you are satisfied.

More Than 1,700 Franchises-But locally owned and operated

Today, SERVPRO Franchise Professionals from more than 1,500 Franchises operate in 48 states.

24-Hour Emergency Service

SERVPRO Franchise Professionals are committed to providing 24-hour emergency service to help you when you need it most.

Detailed Estimates

You will be provided a detailed estimate that clearly lists all services to be performed. There are no unwelcome surprises with SERVPRO.

Trained, Uniformed Franchise Professionals.. Your "Heroes"

When you call, a trained, uniformed SERVPRO Franchise Professional will arrive at your property with the equipment necessary to help protect the structure and contents. Your concerns will be addressed quickly and professionally to help begin the process of regaining control of your life!

Mold being dormant

12/10/2018 (Permalink)

Mold is Approaching

Mold can be found both indoors and outdoors in places with high levels of moisture, such as leaks around pipes, windows, or roofs. If flooding has occurred and saturated your home, mold will also grow in drywall, dust, upholstery, and carpet, just to name a few. This is why it is of utmost importance to reach out to SERVPRO of Jackson and Dekalb Counties immediately if any water damage has occurred - our specially trained professionals will ensure your home and belongings are properly cleaned and dried to inhibit mold growth.

Acting on Mold Growth 

Mold can be many different colors, smell musty, and will often look like spots. Regardless of what type of mold it is, it needs to be removed. If you see visible mold, do not disturb it by attempting to clean the area yourself, touching the mold, or blowing air across affected areas. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home. If you suspect mold, keep loved ones out of the area, turn off fans and the HVAC system, and contact your friends at SERVPRO of Jackson and Dekalb today!

Have a question?

Call us today (256) 259-4333

Advanced Technology

11/15/2018 (Permalink)

Advanced Technology and Techniques

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Jackson and Dekalb Counties Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace.
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers remove airborne particles and contaminants.
  • Thermal foggers and deodorization agents control odors.


11/15/2018 (Permalink)

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO Franchise Professionals provide emergency water restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Need Emergency Service?
Call Now (256) 259-4333

A Fast Response Is Crucial

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, our SERVPRO franchise is strategically positioned to be faster to any size emergency.

An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Jackson and Dekalb Counties arrives quickly and starts the water extraction process almost immediately.

Water Damage Timeline

Within Minutes:

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Our Technician Training

11/12/2018 (Permalink)

Being prepared from the start!

Since 1967, SERVPRO Industries, Inc., has been redefining the mitigation and restoration industries. In addition to training at the regional level, SERVPRO developed the National Training Center in 1992 to teach restoration and mitigation skills to Franchise Owners and insurance industry employees. SERVPRO of Jackson and Dekalb Counties is proud of the training and standards our employees are held to!

Employee Certification Training

A self paced program designed for the franchise employee. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning

New Franchise Training

A 15 day in-house, hands-on training program at our corporate training facility. Designed primarily for new franchise owners but also a valuable course for franchise employees. The program covers all aspects of:

  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning
  • Mold Mitigation


A web based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

IICRC Training Program

SERVPRO is an approved IICRC Training School that offers year-around classes in the following categories:

  • Fire Restoration
  • Water Restoration
  • Carpet Cleaning
  • Upholstery Cleaning
  • Applied Structural Drying
    (in our purpose-built ASD facility)

Industry Standards

11/12/2018 (Permalink)

High standards to help ensure excellent service

As one of the nation's leading providers of restoration services, SERVPRO has developed the most extensive performance guidelines in the industry. These guidelines assure you receive the best restoration service in the industry when you call SERVPRO of Jackson and Dekalb Counties!


When you call our office directly, you are met by a trained and efficient office staff who is prepared to handle whatever issue you may have. SERVPRO of Jackson and Dekalb Counties is trained specifically to help you with your home or property damage! We will document and guide you through the process from the first call to the time our job is complete!

National Account Participation Agreement

SERVPRO Franchise Professionals must agree to 21 different guidelines to receive Insurance Client referrals from 1-800-SERVPRO. From insurance to background checks on employees, each requirement is maintained continually to help ensure clients get the best possible service providers performing work.

IICRC Validation

SERVPRO's drying workbook can provide complete industry standard validation. Proper equipment utilization and drying validation can be a part of every job file when you use SERVPRO as your vendor of choice.