Recent Posts

Check Your Connections!

1/11/2023 (Permalink)

A dryer fire at a family residence. A dryer fire at a family residence that we were called out to do clean-up for.

According to the U.S. Fire Administration

2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss.

Failure to clean the dryer (34 percent) is the leading cause of home clothes dryer fires.

More home clothes dryer fires occur in the fall and winter months, peaking in January.

How to prevent a dryer fire:

This January, check your connections! Be sure your dryer vents are clean.

A few best practices are:

  • Clean your dryer vent EVERY TIME you use the dryer.
  • Clean your dryer vent ductwork every year. 
  • Have your dryer cleaned regularly by a professional, especially if it is taking longer than normal for clothes to dry.

What to expect after a dryer fire:

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Jackson and DeKalb Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (256) 259-4333

Burst Sprinkler Line in Office Building

1/6/2023 (Permalink)

This flooded office building was caused by a frozen and then burst sprinkler line. This flooded office building was caused by a frozen and then burst sprinkler line during our December 2022/January 2023 winter freeze event.

During our recent major freeze, commercial properties were calling on us to come in and cleanup after burst sprinkler lines and pipe lines. A sprinkler line break in the foyer of this office caused the entire office to flood.

SERVPRO of Jackson and DeKalb Counties was called in to clean up the aftermath! With plastic ductwork set up throughout the office, we got the building tried and out back to 'pre-disaster event condition'.

Merry Christmas & Happy New Year from SERVPRO!

12/27/2022 (Permalink)

Winter Weather Warning! Winter Weather Warning - Call the restoration experts at SERVPRO if you have any Winter Weather Damage!

We hope you've had a very Merry Christmas and would like to wish you a Happy New Year!

With winter weather temps dropping over the past few days, here are a few tips for preparing for, what to do during, and what to do after freezing weather if you find yourself with frozen pipes.

If your home or business has been hit with severe weather damage, let the restoration experts at SERVPRO help make it 'like it never even happened.' 

Thank you First Responders!

11/23/2022 (Permalink)

A group of first responders and a SERVPRO rep. Cody Hubbard with SERVPRO of Jackson and Dekalb Counties visiting with a local fire department.

October 28th was First Responders day and our SERVPRO of Jackson and Dekalb Counties Rep Cody Hubbard went around to some of our local first responders with a few treats to thank them for all that they do for us. No matter what day it is, take some time to go thank a first responder. They put their lives on the line to keep us safe.

Congratulations to our Thankful Contest Winners!

11/23/2022 (Permalink)

Cody Hubbard and Tracy Furgerson of SERVPRO with contest winners. Cody Hubbard and Tracy Furgerson of SERVPRO delivering Thankful Baskets to our contest winners.

This week Cody Hubbard and Tracy Furgerson from SERVPRO of Jackson and Dekalb Counties were able to deliver our Thankful Baskets to our winners! Congrats again Rainsville Chamber of Commerce, Regina Payne, and Ashley Ortiz! Thank you everyone for participating in our contest this month. 

SERVPRO of Jackson and Dekalb Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Fort Payne, Scottsboro, and surrounding areas. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 256-259-4333

Residential Services

Whether your local home needs emergency flood damage or your upholstery cleaned, you can depend on us. Our technicians have extensive cleaning and restoration training and can make your property look its best. 

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike your local commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

When Storms or Floods hit, SERVPRO is ready!

10/5/2022 (Permalink)

Hurricane Ian aftermath in Naples, FL Our highly trained crews are ready to respond 24/7 to storm or flood damage.

SERVPRO of Jackson and Dekalb Counties specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 2,000 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 706-866-5646

A Tale of Two Fungi: Mold vs. Mildew

7/11/2022 (Permalink)

black mold on a white wall and ceiling black mold on a white wall and ceiling with the SERVPRO logo over the top of the image

A Tale of Two Fungi: Mold vs. Mildew

Fungus is a natural part of our environment, but that doesn’t mean we want it in our homes or businesses. Two of the more common invasive fungi you may see are mold and mildew. Read on to learn how to spot the differences between the two so you’ll better understand how to address the cleanup.

  • Appearance – Mildew generally looks dry, speckled, or powdery and appears flat, while mold is described as raised, fuzzy or slimy. Mildew typically presents as a patch of white, gray, or black. Mold can be much more varied in color, looking green, blue, brown, black, yellow, or even red.
  • Smell – Both mold and mildew have similar odors, comparable to the smell of damp towels or rotting wood, but mold has a much more powerful odor, often described as foul or unpleasant. Because the smell of mold is so much stronger than the smell of mildew, you may smell mold even before you see it.
  • Location – Mildew grows only on item surfaces and typically grows outward, whereas mold burrows downward into floors and carpet, and upward into walls and ceilings.

Now that you’re able to differentiate between mold and mildew, it’s time to tackle the cleanup. Mildew spots can generally be managed with household cleaners. Look for bleach-based or ammonia-based cleaners but be sure never to mix the two as they create toxic fumes when combined. For small spots of mildew, an inexpensive 50/50 mix of white vinegar and water may be adequate. Mold, however, may require the hiring of an expert. The professionals at SERVPRO specialize in mold mitigation and can provide remediation and restoration to your home or business, as well as help you identify and eliminate the source of moisture causing the mold.

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience fire, water, or mold damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

Ready, Set, Storm Prep (Part II) – Prepare Your Property for a Storm

7/8/2022 (Permalink)

grey and dark grey storm clouds in the sky grey and dark grey storm clouds in the sky with the SERVPRO logo in the center

Ready, Set, Storm Prep (Part II) – Prepare Your Property for a Storm

 Once you’ve made sure that your family members and pets are safe and sound inside, it’s time to head outdoors for a quick scan of your property. Never do this in the middle of a storm – it’s much too dangerous – but taking a few quick precautions in the days or hours ahead can be extremely worthwhile. To stay on top of things, you may consider adding the below items to your monthly yard chores.

  • Make sure your gutters are clear so they drain properly and away from the house. There are professional services that provide gutter maintenance and it's recommended to clean gutters at least twice a year to keep them from getting clogged with leaves or debris. 
  • Walk around house and look for anything that might fly away in heavy winds. This includes patio furniture, planters, or decorative yard ornaments – even small grills or outdoor appliances. If possible, secure these items indoors or tether them down tightly outside. Make sure any yard tools have been put away or otherwise secured. Depending on wind speeds, items like patio furniture or bicycles have been known to cause major damage to homes if picked up by the wind. 
  • If you have an outdoor pool, turn off the pool equipment’s power at the circuit breaker. Make sure to leave your pool uncovered, as storm debris could fall into the pool and tear or damage the cover. It’s much easier and less expensive to fish limbs and debris out of the water than it is to replace a ruined pool cover.

Taking the time throughout the year to keep your yard tidy and your property well-maintained will help ensure minimal storm damage. 

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience fire, water, or mold damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

The Calm After the Storm 

7/8/2022 (Permalink)

clouded sky clearing up, almost allowing the sun to shine after a storm a blue clouded sky clearing up, almost allowing the sun to shine after a storm with the SERVPRO logo in the center

The Calm After the Storm 

 The storm has passed, but unfortunately, you’ve been left with some damage to your home and/or property. Here’s a quick checklist that will help you stay organized if you’re unsure where to begin.

Assess Injuries

Most immediately, you’ll want to make sure that everyone in your home is safe and that you call 911 without delay if anyone is injured.

Contact Your Insurance Company

Most homeowners’ insurance companies have a 24-hour customer service line where claims can be reported. It’s important to report damage to your home without delay so your insurance company can schedule an adjuster to inspect the damage. This is especially important if the storm damaged many neighborhoods in your community because your insurance company may have a backlog of claims. 

Document, Document, Document!

Videos or clear, labeled photos of the damage will be extremely helpful to your insurance company when they begin to assess the damage. Consider taking some property photos now so that you’ll have before and after shots in the unfortunate case of storm damage. You’ll also want to catalog any items that were damaged, including personal items. If you have the model or serial numbers for big-ticket items like televisions or computers, make sure to include that on the inventory list. A thorough inventory of damaged items can ensure you recover the most from your homeowners’ claim.  

Contact a Home Restoration Company

The professionals at SERVPRO specialize in roof-tarping and board-up techniques that will help mitigate further damage to your home while waiting on your claims adjuster to document the damage. Restoration professionals can also provide clean-up services after a storm.

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience fire, water, or mold damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!

Storm Terminology Explained

7/8/2022 (Permalink)

storm clouds in a dark blue sky storm clouds in a dark blue sky

Storm Terminology Explained 

Ever wonder how hurricanes get their names? Confused about which category of a hurricane is worse? Not sure if “watches” or “warnings” are more dangerous? We break it down for you so you can better understand the type of storm heading your way. 

What’s in a Name?

The practice of naming storms started in the 1950s. Initially, storms were only named for women, but men’s names began to be included in the late 1970s. The World Meteorological Organization has six alphabetical lists of 21 names that are repeated every six years for both the Atlantic Basin (east coast) and the Eastern North-Pacific Basin (west coast). The letters Q, U, X, Y and Z are not used in the alphabetical listing. Occasionally, a storm’s name can be retired if the storm was particularly deadly. Hurricane Katrina is one example of this – the name “Katrina” was retired from the list in 2005.

 Classifying Hurricanes

According to the National Oceanic & Atmospheric Administration (NOAA), there are five categories of hurricanes: 

  • Category 1: considered very dangerous and will produce some damage 
  • Category 2: considered extremely dangerous and will cause extensive damage
  • Category 3: devastating damage will occur 
  • Category 4: catastrophic damage will occur 
  • Category 5: catastrophic damage will occur including destruction of homes

 The categories are based on wind speeds but assume that winds for all categories could be life-threatening.

Watch vs. Warning

We’ve all been there – your meteorologist interrupts your favorite TV show with a breaking weather alert. But what exactly does it mean? Two of the most commonly confused terms are Watch and Warning. This terminology is used to describe tornadoes, hurricanes, floods, and winter storms. 

 A Watch means it is possible for the weather event to occur; a Warning means the event is happening or is about to happen. To sum it up:  

  • Watch – Stay informed, be alert.
  • Warning – Take shelter!

 To learn more about weather terminology or to see if your name appears on the alphabetical list of hurricane names, visit www.noaa.gov

Here at SERVPRO we always want to help you put your best foot forward to avoid any fire, water, or mold damage. In the event that you do experience fire, water, or mold damage, we’re here to help! 

Give us a call for your quote today at 256-259-4333 From Mentone to Bridgeport, Collinsville to Woodville, Ider to Geraldine, or Fort Payne to Scottsboro, we are proud to operate in your neighborhood. We proudly boast "Best in County" for the years 2017 and 2018!