SERVPRO of Jackson and DeKalb Counties Employee Photos

Charles Head

Charles Head

Charles is a Senior Crew Chief at SERVPRO of Jackson and DeKalb Counties. He and his family call Scottsboro home! Charles has over 8 years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Charlie is a jack of all trades and is a huge benefit to have on our team.

Josh Phillips

Josh Phillips

Josh is a Senior Crew Chief at SERVPRO of Jackson and DeKalb Counties. He has over 9 years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Josh has a can do attitude and is a true work horse and won't stop until the job is done.

Jim Pace

Jim Pace

Jim is a Senior Crew Chief at SERVPRO of Jackson and DeKalb Counties. He has over 7 years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician, Applied Microbial Remediation Technician, Fire and Smoke Restoration Technician, and is also trained in Subrogation. Jim knows a lot about restoration, and at least a little about everything else. Rest assured if he doesn't know the answer, he will find out.

Cheryl Swaim

Cheryl Swaim

Cheryl has been with SERVPRO of Jackson and DeKalb Counties for over 12 years. She officially serves as our Office Manager, but is truly the glue that holds it altogether. She is the only employee I have that tells me no, and over the years I have come to realize that sometimes, it's necessary. She is certified from the IICRC in Water Restoration, and is Xactimate Level III certified.

Billy McKee

Billy McKee

Billy has been with SERVPRO of Jackson and DeKalb Counties since 2015 and serves as our Construction Project Manager. Billy has over 10 years of construction related experience, and has served in several capacities including working with a major fast food chain. His vast knowledge of the industry, and his ability to work with Insurance Adjusters and homeowners, has made him an invaluable part of our team as we work harder than ever to restore your “Like it never even happened.”

Jake Harris

Jake Harris

Jake Harris is a part of our Marketing Team here at SERVPRO of Jackson and DeKalb Counties. He serves as our official wanna be movie star. You've probably seen him on one of our many videos on Facebook or our website. 

Jake is married with too many children to count,  lives in Sylvania, and is active as a little league baseball coach. 

If you ever see him out in public, make sure to ask him about his tattoos, and make sure to find his Podcast if you are a Star Trek fan!

Matt Pozak

Matt Pozak

Matthew Pozak is our Operations Manager here at SERVPRO of Jackson and DeKalb Counties!

Bo Gregg

Bo Gregg

This goofy Fort Payne native is our Marketing Support Coordinator here at SERVPRO of Jackson and DeKalb Counties! While we aren't entirely sure what Bo does for us, he makes up for it by bringing some youth to our team. Mr. Gregg also enjoys long walks on the beach and candlelit dinners.

Ismael Solis

Ismael Solis

Ishmael is a Production Technician at SERVPRO. Mr. Solis has been with us for a while, and we love having him on our team! "Speak softly and carry a big stick" describes this quiet hard working guy! We are proud to have Ismael on our team!

Tiffany Eaton

Tiffany Eaton

Tiffany is over our Textiles Division here at SERVPRO. With a sharp wit and a winning work ethic, working with Ms. Eaton is a real treat! We are proud to have her on our team!

Amy Underwood

Amy Underwood

Amy is our Office Administrative Assistant here at SERVPRO. Always positive and willing to help, having Mrs. Underwood around is a real treat to work with! We are proud to have Amy on our team!