Recent Posts

Continuing Education

1/16/2018 (Permalink)

General Continuing Education Our most recent CE Class

Continuing Education (CE) is one of SERVPRO’s favorite methods for meeting our insurance clients. It is our means of educating the insurance and real estate industries to provide them with their insurance credits. Our CE program promotes a good relationship with our local insurance community ensuring they stay certified in their field.

Our CE courses must be held in a facility that complies with the Americans with Disabilities Act (ADA). The room must be large enough to accommodate students with comfortable chairs and writing surfaces for each individual. We will not use homes, vehicles, public transportation, or any uncomfortable classroom setting.

When classes are over, we collect the class roster and attendance sheets, organize folders of required paperwork, and send them to be processed. Our franchise cannot make and distribute Certificates of Completion due to legal guidelines. Certificates of Completion will be generated by our corporate CE team. For attendees ineligible for a Certificate of Completion (explanation will be provided), a Certificate of Attendance will be provided from our CE team.

Best of Dekalb 2017!

1/11/2018 (Permalink)

Community Best of Dekalb 2017! Sign hung from our Fort Payne office on Gault Avenue!

Proud To Be A Part of The Community!

2017 was a great year for SERVPRO of Jackson and DeKalb Counties! From being able to help hurricane victims to bringing on some wonderful new employees, 2017 was one for the books.

We proudly serve many communities in Northeast Alabama, and are grateful to have been voted "Best of DeKalb" in our market for 2017. We have been serving this area since 2001, and couldn't be more appreciative of the business you have given us.

The award means a lot to the wonderful staff at SERVPRO who are from the communities we serve. From parades to charity drives, SERVPRO plans to remain active in DeKalb County and in all the communities we serve in the future.

Thank You!

SERVPRO of Jackson and DeKalb Counties would like to express a HUGE THANK YOU to everyone who has accepted us as a part of the community! Without the customers, we couldn't grow as a business. From the SERVPRO team, thank you for everything you do!

Mold Can Cause Big Problems in Fort Payne and Surrounding Areas

12/28/2017 (Permalink)

Mold Remediation Mold Can Cause Big Problems in Fort Payne and Surrounding Areas Mold growth from a water damage

Contact SERVPRO of Jackson and DeKalb Counties at the First Sign of Mold to Prevent Further Damage

Mold is one of the most common and costly types of damage that can happen to any American home, and despite the assertions of some neighbors, family members, and unprofessional internet resources, you should be very concerned if you find fungi growing on your property. Mold damage is one of Northeast Alabama's most ubiquitous problems. Damage from mold growth persists in many homes, and new colonies are a constant risk even in the winter months.

Mold damage in this area is neither benign nor unimportant. Fungal growth is always a bad thing for the affected home and can grow into a massive problem over time. Potential symptoms and side effects of mold damage include strong and putrid smells, discoloration, deterioration of materials, blocked vents, weakened structural elements, and potentially, health effects for anyone residing or working in the building. In many cases, these issues may be prominent, as many patches of growth can be difficult to detect without specialized tools or easily-seen symptoms like these. SERVPRO technicians use advanced sensors and technology to detect excess moisture and heat generation behind walls and in crawl spaces to find hidden patches of mold and eliminate growth even in the most inconvenient of places. 

While mold can cause all of these problems in any infected home, almost all of them can be mitigated through a fast response and professional care. Calling a company like SERVPRO as soon as you find measurable mold growth in your home helps to ensure that it receives the best care possible within a short time, stopping further growth and preventing existing conditions from worsening. If you ever find signs of growth in your home, be sure to contact us immediately.

SERVPRO of Jackson and DeKalb Counties  is a local damage mitigation and restoration company that specializes in finding, eliminating, and cleaning up after mold damage in local homes. Call us at the first sign of trouble at 256.259.4333 or 256.845.4402

Hurricane Harvey

12/6/2017 (Permalink)

Storm Damage Hurricane Harvey Houston Flooding

In August of 2017, one of the costliest natural disasters in US history struck the Houston area. We were fortunate enough to be asked to respond to those homeowners in need. We have also worked floods and hurricanes in New York, Florida, Louisiana, Colorado, Alabama, Illinois, Missouri, and Georgia among others. 

Flood waters, and the restoration of the buildings they affect, are treated the same way as sewage due to the amount of contamination in the water. 

If disaster should ever strike in your area, and your home or business is affected, make sure to use a vendor that is an IICRC certified firm, as well as the technicians working on your home are IICRC certified. This will go a long way in restoring your home properly. 

We Thank You

10/25/2017 (Permalink)

Community We Thank You Thank you Mr. Hall!

Thank You!

At SERVPRO we are proud to employ people from all walks of life. Today, we would like to show our pride in Mr. Sheldon Hall! Mr. Hall has been with us since June of 2017! He is our commercial marketing representative and is a valuable asset to our team!

Mr. Hall is a second-generation Army veteran. He said he wanted to enter because he wanted to serve his nation and carry on his family tradition. Mr. Hall served in The Gulf War as a combat medic. He recalls several instances of days on end where they had so many to care for they didn't sleep. As a current member of the American Veterans Association, Mr. Hall is now working at SERVPRO where we are honored to have Mr. Hall on our team!

Thank You Mr. Hall for your service!

Mold Growth

10/4/2017 (Permalink)

Mold Remediation Mold Growth Mold can prove to be a pain. Don't hesitate to call today!

Mold Damage

Mold is not quite as common as the Alabama sunshine, but it does happen to many residents. There is a common myth that mold starts due to poor housekeeping or it only happens to hoarders. It is untrue because mold is everywhere.
Mold spores only become a threat when they have the right combination of moisture, temperature, and a food source. To stop the threat; an experienced restoration company knows that we need to break one side of that triangle of resources. The easiest method is to remove the source of moisture. SERVPRO of Jackson and Dekalb knows that the sooner we get started, the faster we can stop the mold damage and prevent further growth in a Woodville or Crossville home.

To get quickly started, we have developed a list of questions for the homeowner that help us determine where the mold source might be along with other, useful information:

1. Is there visible mold in your home? Where is it?
2. Is there a strong, musty odor?
3. Have you had any problems with mold previously?
4. Is there current water damage or have you had water damage in the past? When did any previous damage happen?
Once we have this information, our inspectors can quickly find the source of the mold infestation, areas of excess moisture and how to stop both. 

What We Can Do

Technicians begin by removing any standing water. For puddles and other small areas, we use water extractor wands to get into crawlspaces and small areas. For areas we cannot physically get into, we place a chemical desiccant to draw moisture from the surrounding air or set up a dehumidifier to draw larger amounts of moisture. Some of these machines can draw out over 20 gallons of water per day.

Once the air is dry enough, the mold spores return to a dormant state. If the spores are only on a surface, we attempt to vacuum them up or use dry wiping to remove them. Vacuuming and dry wiping get the spores out of the home without adding moisture to the environment.

If the spores had time to grow into building material such as drywall, we prefer to remove the entire panel and dispose of it. Attempting to dig out the mold to prevent replacing panels is rarely ever cost-effective. It is a labor-intensive process that adds up quickly on a final bill. 

Here to Help!

SERVPRO of Jackson and DeKalb Counties is ready 24/7 to help local homeowners mitigate the effects of storms and weather disasters.

Call us at the first sign of trouble!

(256) 259-4333!

Dealing with Contaminated Water!

9/26/2017 (Permalink)

Water Damage Dealing with Contaminated Water! Be able to recognize contaminated and clean water!

SERVPRO's Tips on Contaminated Water

These Emergency Tips will assist you in taking the proper action until SERVPRO of Jackson and Dekalb Counties professionals arrive. Please follow these DO's and DON'Ts to help reduce damage and increase the chances of a successful restoration.

Here are the DO's and DON'Ts for Water damage from Contaminated Water.


  • Call SERVPRO of Jackson and Dekalb immediately at (256) 259-4333.
  • Avoid all contact with sewage and items contaminated by sewage. This includes damages incurred by a sewage backup.
  • Wash your hands thoroughly after contact with contaminated items.


  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to contaminated areas.

Note: If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult with your local health department or physician.

About SERVPRO of Jackson and Dekalb Counties

SERVPRO of Jackson and Dekalb specializes in the cleanup and restoration of residential and commercial property after a sewage backup or a contaminated water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have questions about Contaminated Water Damage and Cleanup? Call us - (256) 259-4333

Recovery Stats

9/20/2017 (Permalink)

Water Damage Recovery Stats Are you prepared for disaster?

Statistics on Business Recovery

  • Almost than 40% of businesses never reopen after a disaster. (FEMA)
  • 75% of small businesses do not have a disaster recovery plan. (Nationwide)
  • 52% say it would take at least 3 months for them to recover from disaster.
  • 26% of business owners believed that there was a low likelihood that they or their business would be affected by natural disaster.

The Eastern Kentucky University Department of Safety, Security, and Emergency Management (EKU) has put together a very informative graphic on the subject of business preparedness. The link to that infographic is (HERE).

Here are some statistics cited by EKU's "TOP NATURAL DISASTERS that Threaten Businesses":

  • Between the years 2000-2013, natural disasters cost the global insurance industry around $37 billion
  • In totality, natural disasters have cost the global economy $2.5 trillion
  • 1 in 3 small business owners say they have been personally affected by a storm or extreme weather
  • Small businesses, on average, lose $3,000 a day after closing due to a major storm
  • 84% of small businesses do NOT have disaster insurance
  • Additionally, 71% of owners do not own a backup generator in case of power outage
  • On May 18-22 of 2013, Severe Weather caused $3.8 billion in economic loss adding to the total of $16 billion dollars in economic loss nationally for the year 2013.
  • Every state in The Southeast is most at risk for Hurricane damage with Texas being the largest target of Natural Disasters in 2013

Tips for Creating a Successful Emergency Ready Plan

  1. Let the professionals help you. Work with an emergency restoration company for assistance in creating your emergency ready profile.
  2. Identify and label utility shut-off locations.
  3. Identify local utility contact information.
  4. Identify local emergency contact information such as fire, police, and hospital contacts.
  5. Establish main internal contacts for purposes of employee safety and emergency work authorization.

The SERVPRO Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. Please contact one our Business Development Representative to setup your free Emergency Ready Profile.

Here to Help!

If you have any question, don't hesitate to call SERVPRO of Jackson Dekalb Walker Counties!

(256) 259-4333

Facts About Smoke and Soot

9/19/2017 (Permalink)

Fire Damage Facts About Smoke and Soot Smoke and Soot Damage Can Cause a Pervasive Odor in your Fort Payne or Scottsboro home.

That old fire smell

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke - wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Jackson and Dekalb Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke - Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke - Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue - Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage. 

Have Questions about Fire, Smoke, or Soot Damage?  

Call Us Today @ (256) 259-4333

SERVPRO Disaster Response

9/14/2017 (Permalink)

Mold Remediation SERVPRO Disaster Response Hurricane off of Atlantic Coast

How Our Local Community Responds to Hurricanes

SERVPRO® works as a team across the country to help those that have been affected by a disaster. In years past, our local franchise has sent crews to various hurricane sites to help reach customers faster so that they can begin putting their lives back together. Local crews from SERVPRO has helped with Hurricane storms Ivan (2004), Katrina (2005), Lee (2011), Isaac (2013), and now Harvey/Irma (2017).

Faster to Any Size Disaster

Being a part of SERVPRO®, we know that our job is to help customers and victims of disasters put their lives back together. It's nice to know that if a tornado, flood, ice storm, or any other disaster were to strike the heartland, that there are over 1,700 franchises in our system that can come to our aid to help you put your life back together.

Just remember that SERVPRO® is faster to any size disaster.